Why is the LED ring constantly yellow on my EVBox Elvi?
A constantly yellow LED ring on your EVBox Battery Charger can mean that the vehicle is on a timer or is fully charged. Ensure the charging cable plug is properly inserted into the vehicle. If that's not the issue, change the timer setting in the vehicle.
What to do if residual current device prevents charging on EVBox Elvi Battery Charger?
If the residual current device prevents charging and the LED ring blinks red 10 times on your EVBox Battery Charger, it could be due to a grounding error in the charging station, a special ground resistance needed for the vehicle, or a fault in the vehicle or charging cable. Contact your service technician for inspection and solution, as there are no user serviceable parts.
How to fix a constantly red LED ring on my EVBox Elvi Battery Charger?
A constantly red LED ring on your EVBox Battery Charger indicates a grounding fault. Check if your electrical installation is properly grounded. If you are unsure, contact your service technician to solve the grounding situation.
Why does the red LED flash on my EVBox Battery Charger after holding the card?
If the red LED flashes immediately after you hold the card against the reader on your EVBox Battery Charger, it could be due to the charge card not being authorized for that charging station or a lack of communication with the Hey by EVBox app. Verify that the charge card is correctly registered and check the charging station's settings in the Hey by EVBox app or via hey.evbox.com.
Outlines critical DANGER, WARNING, and CAUTION statements regarding electrical shock, installation, and operational hazards.
Lists detailed technical data including electrical, environmental, connectivity, and physical properties.
Covers planning, location selection, tools, material requirements, and power supply needs for installation.
Covers installing the charging cable and attaching the station to the dock.
Details steps for configuring the station via the EVBox Connect app, including pairing and settings.
Explains the process of starting and stopping a vehicle charging session.
Describes the meaning of different LED ring colors and their states for status indication.
Lists common problems, their causes, and solutions for diagnosing and resolving issues.
General| Charging Power | Up to 22 kW |
|---|---|
| Enclosure Rating | IP55 |
| Impact Resistance | IK10 |
| Output Voltage | 230/400 V AC |
| Output Current | Up to 32A |
| Connector Type | Type 2 |
| Connectivity | Wi-Fi, Ethernet |
| Charging Standard | IEC 61851 |
| Input Voltage | 230V / 400V |
| Authentication | RFID, App |
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