EVBox Elvi - User Manual

Other manuals for EVBox Elvi

User Manual60 pages

Installation Manual30 pages

Questions and Answers

T
Thomas PachecoSep 8, 2025
What to do if the residual-current device prevents charging and the LED ring flashes red 10 times on my EVBox Elvi Battery Charger?
- K
  Kevin BlackSep 8, 2025
  If the residual-current device prevents charging and the LED ring flashes red 10 times on your EVBox Battery Charger, it indicates a grounding error in the charging station, a special ground resistance needed for the vehicle, or a fault in the vehicle or defective charging cable. In any of these cases, contact your service technician for inspection and solution, as there are no user-serviceable parts.
X
xharrisSep 7, 2025
Why is the LED ring constantly red on my EVBox Battery Charger?
- S
  Scott VasquezSep 7, 2025
  A constantly red LED ring on your EVBox Battery Charger indicates a grounding fault. Check if your electrical installation is properly grounded. If you are unsure, contact a service technician to inspect and resolve the grounding issue.
N
Nicole CunninghamAug 22, 2025
What to do if my EVBox Elvi does not react?
- T
  Tracy ReyesAug 22, 2025
  If your EVBox Battery Charger isn't reacting, first ensure the residual current device and circuit breaker on the service panel are on. Also, check that the supply cable entering the charging station is live and the LED ring is illuminated. If these steps don't resolve the issue, turn the charging station off, wait 20 seconds, and then turn it back on using the circuit breaker or main switch.
S
Steven AyersSep 5, 2025
Why does the red LED flash on my EVBox Battery Charger immediately after holding the card against the reader?
- A
  Alex DawsonSep 5, 2025
  If the red LED flashes immediately after you hold the card against the reader on your EVBox Battery Charger, it could be due to several reasons. First, ensure that the charge card is registered correctly. Second, check that there is proper Wi-Fi reception where the charger is installed. Reboot your Wi-Fi network, then reboot the charger and check the Wi-Fi reception again. Finally, verify in the mobile app that your Wi-Fi network is properly connected to the charger and reconnect if necessary. Another possible reason is that there is no communication with the mobile app for station management. Check the settings of your charging station in the mobile app and/or web platform for station management as provided by the operator or service provider for this product.
D
davidvanceSep 3, 2025
What to do if my EVBox Elvi Battery Charger is not reacting?
- M
  Michelle FloresSep 4, 2025
  If your EVBox Battery Charger isn't reacting, start by checking that the residual-current device and circuit breaker on the service panel are turned on. Also, verify that the supply cable entering the charging station is live, and the LED ring should be illuminated. If these steps don't resolve the issue, try turning the charging station off and then on again after 20 seconds by flipping the circuit breaker or main switch.
A
andrew93Sep 2, 2025
What does it mean when the LED ring on my EVBox Automobile Accessories is constantly red?
- B
  Bonnie MartinezSep 2, 2025
  If the LED ring on your EVBox Automobile Accessories is constantly red, this indicates a grounding fault. Verify that your electrical installation is properly grounded.
D
Dillon WoodsSep 1, 2025
Why is the LED ring on my EVBox Automobile Accessories constantly yellow?
- M
  Melanie StantonSep 1, 2025
  A constantly yellow LED ring on your EVBox Automobile Accessories can indicate a few things. Your vehicle might be on a timer, in which case you should adjust the timer settings in your car. It can also mean that the grounding resistance is too high for specific vehicles, needing to be less than 50 Ohms, so verify if the Ground Resistance is correct. Finally, it could simply mean that your vehicle is fully charged.
J
Jasmine ChapmanAug 31, 2025
Why is the red LED flashing on my EVBox Automobile Accessories when I use the card reader?
- S
  savannah85Aug 31, 2025
  If the red LED flashes immediately after you hold the card against the reader on your EVBox Automobile Accessories, it could be due to several reasons. First, ensure the charge card is correctly registered. Then, check the settings of your charging station in the Hey by EVBox app or via hey.EVBox.com to ensure proper communication. Also, verify you have proper WiFi reception where the EVBox is installed. If issues persist, reboot your WiFi network, then reboot the EVBox, and check the WiFi reception again. Check in the Hey by EVBox app if your WiFi network is properly connected to Elvi and reconnect if necessary. If your EVBox is equipped with the optional UMTS module, check if it is in contact with the local cellular network and if it has proper reception.
D
Daniel WheelerAug 29, 2025
How to troubleshoot an EVBox Automobile Accessories charging station that does not react?
- A
  Amy AllenAug 29, 2025
  If your EVBox Automobile Accessories charging station isn't reacting, there could be a few reasons. First, ensure the charging station is receiving power by checking the residual current device and circuit breaker on the service panel; if they're off, switch them on. Also, verify that the supply cable entering the charging station is live and that the LED ring is illuminated. If these steps don't resolve the issue, try turning the charging station off and then back on after 20 seconds by flipping the circuit breaker or main switch.
S
Stephanie FieldsAug 28, 2025
How to fix high grounding resistance on EVBox Elvi Battery Charger?
- M
  Mr. Scott RuizAug 29, 2025
  If the grounding resistance is too high on your EVBox Battery Charger, especially with specific vehicles needing it to be less than 50 Ohm, replace the charging cable. Additionally, have an electrician check that the Ground Resistance is correct via grounding measurement.

Summary

Safety

Safety precautions

Outlines critical DANGER, WARNING, and CAUTION statements regarding electrical shock, installation, and operational hazards.

Moving and storage precautions

Product Features

Technical specifications

Lists detailed technical data including electrical, environmental, connectivity, and physical properties.

Installation Instructions

Planning and Preparation

Covers planning, location selection, tools, material requirements, and power supply needs for installation.

Hub-Satellite installations

Unpacking and Mounting

Cable and Station Installation

Covers installing the charging cable and attaching the station to the dock.

Commissioning Procedures

Details steps for configuring the station via the EVBox Connect app, including pairing and settings.

Operation Instructions

Charge with the charging station

Explains the process of starting and stopping a vehicle charging session.

LED indicator ring

Describes the meaning of different LED ring colors and their states for status indication.

Troubleshooting

Lists common problems, their causes, and solutions for diagnosing and resolving issues.

Maintenance Instructions

Maintenance by user

Maintenance by qualified electrician

Remove the station

EVBox Elvi Specifications

General

Charging Power	Up to 22 kW
Enclosure Rating	IP55
Impact Resistance	IK10
Output Voltage	230/400 V AC
Output Current	Up to 32A
Connector Type	Type 2
Connectivity	Wi-Fi, Ethernet
Charging Standard	IEC 61851
Input Voltage	230V / 400V
Authentication	RFID, App