EVBox Iqon - User Manual

Questions and Answers

C
Christopher BallAug 16, 2025
Why is the LED ring always yellow on my EVBox Automobile Battery Charger?
- K
  Kathy AllisonAug 16, 2025
  If the EVBox Automobile Battery Charger's LED ring is always yellow, it could mean several things. First, the vehicle might be fully charged, in which case you should disconnect the charging cable. Alternatively, the charging station may be waiting for a vehicle, so ensure the charging cable plug is correctly inserted. It's also possible the vehicle is on a timer, which you can adjust in the vehicle's settings. Finally, the charging cable itself could be faulty and need replacement.
K
Kimberly DavisAug 19, 2025
What to do if EVBox Automobile Battery Charger doesn't start and LED flashes green then red?
- L
  Leslie WadeAug 19, 2025
  If your EVBox Automobile Battery Charger doesn't start charging and the LED ring flashes green for 30 seconds, then flashes red 10 times before turning green or off, it could be due to a communication issue with the CMP portal account. Try using the card again to initiate charging. If the problem persists, contact the CPO for assistance. Another potential cause is that the plug isn't locked correctly. Ensure the charging plug is fully inserted into the vehicle socket, and inspect both the plug and socket for any damage, bent pins, or obstructions.
A
audreyayalaAug 22, 2025
Why can't I remove the plug from my EVBox Automobile Battery Charger?
- T
  Tonya RodriguezAug 22, 2025
  If the plug cannot be removed from the vehicle after charging with the EVBox Automobile Battery Charger, and the LED ring flashed purple briefly, it might be because the incorrect card was used to stop the charging. Ensure you use the same card to stop the charging as you used to start it. Alternatively, there may be a communication issue with the CMP. Try using the card again to stop the charging. If the problem continues, contact the CPO for further support.
H
Heather CarpenterAug 25, 2025
Why does EVBox Automobile Battery Charger LED ring show blue then yellow?
- B
  Brandy AdamsAug 26, 2025
  If the LED ring on your EVBox Automobile Battery Charger shows blue for a few seconds and then changes to yellow, it indicates that the vehicle will not charge. This could be because the minimum current accepted by the car is higher than the minimum current supplied by the station. Verify the current settings. Also, ensure that the electrical installation is correctly grounded.
D
David BirdAug 28, 2025
How to troubleshoot an EVBox Automobile Battery Charger that does not react?
- S
  stacy89Aug 28, 2025
  If the EVBox Automobile Battery Charger station does not react, it may be due to a lack of power. Check that the residual-current device and circuit breaker on the main power supply panel are on. Try switching off the main power supply, waiting 20 seconds, and then switching it back on. Also, verify that the power supply cable connected to the charging station is live; the LED ring should be green.
C
Cynthia HesterAug 31, 2025
Why is the LED ring constantly red on my EVBox Automobile Battery Charger?
- T
  Tamara BeanAug 31, 2025
  If the LED ring on the EVBox Automobile Battery Charger is constantly red, it indicates a grounding fault. Verify that the electrical installation is correctly grounded. If needed, add additional grounding closer to the installation.
A
anthony05Sep 3, 2025
What to do if EVBox Automobile Battery Charger plug lock will not release?
- V
  Valerie EdwardsSep 3, 2025
  If the EVBox Automobile Battery Charger plug lock will not release, try pushing the plug further into the charging station and holding the card against the card reader again. If that doesn't work, switch off the main power supply, wait 20 seconds, then switch it on again.
N
Nicholas AllenSep 6, 2025
Why do LED rings flash red in my EVBox Automobile Battery Charger Hub-Satellite installation?
- N
  Nancy HarrisSep 6, 2025
  If, in a Hub-Satellite installation, one or more LED rings constantly flash red on the EVBox Automobile Battery Charger, it could be due to a crossed connection in one of the satellite RS485 connections. Examine the RS485 wiring and connections. Alternatively, there may be no connection with the Hub charging station, so check the RS485 wiring and connections between all charging stations in the group.
A
Anthony GregorySep 9, 2025
Why doesn't my EVBox Automobile Battery Charger make a tone on startup?
- J
  jeremiahgardnerSep 9, 2025
  If the EVBox Automobile Battery Charger does not emit a clear tone when the main power supply is switched on, the power supply wiring might not be correctly connected to the installer box. Check for the correct voltage on the input terminals of the installer box and ensure all wire and plug connections are secure, especially on the installer box.
A
Alexander KnappSep 12, 2025
What to do if EVBox Automobile Battery Charger shows error E1?
- E
  evanbentleySep 12, 2025
  If the LED ring flashes red immediately when the card is held against the reader and error code E1 is shown on the touchscreen of your EVBox Automobile Battery Charger, it could be that the charge card is not authorized for charging at this charging station. Verify that the charge card is authorized for use on public chargers. Alternatively, there may be no communication with the CMP. Use the EVBox Connect App to check that the Hub station has a connection to the cellular or Wi-Fi network.

Summary

Safety

Safety Precautions

Crucial safety instructions for installation and operation to prevent injury or death.

Moving and storage precautions

Guidelines for safely handling, moving, and storing the charging station to prevent damage or injury.

Product Features

Description

Detailed description of the EVBox Iqon charging station components with diagrams.

EVBox Iqon Models

Explains the difference between Hub and Satellite models of the EVBox Iqon.

Specifications

Comprehensive technical specifications including electrical, safety, and connectivity features.

Dimensions

Provides detailed physical dimensions of the charging station with diagrams.

Delivered Components

Lists and illustrates the components included in the charging station package.

Optional Components

Lists optional components that may be required for specific installations.

Installation Instructions

Prepare for Installation

Recommendations and steps for preparing the installation site for the EVBox Iqon.

Plan Installation

Steps for planning the installation, including electrical load calculation and permits.

Choose Location

Guidance on selecting an optimal and safe location for the charging station.

Free Space Around the Charging Station

Specifies the required minimum free space around the charging station for ventilation and access.

Location Options

Illustrates different installation options like free-standing, wall-supported, and back-to-back.

Power Supply Requirements

Details the necessary power supply specifications, earthing systems, and MCB requirements.

Phase Rotation

Explains phase rotation recommendations for single-phase electric vehicles.

Hub-Satellite Installations

Describes how to set up installations with multiple Satellite stations connected to a Hub station.

Using Wi-Fi

Provides guidance on configuring and securing Wi-Fi connections for the charging station.

Route Power Supply Cables

Instructions on routing power supply cables, considering wire gauge and bend radius.

Unpacking

Step-by-step guide on how to safely unpack the EVBox Iqon charging station.

Prepare Mounting

Outlines the different mounting options available for the charging station.

Prepare Ground Anchors

Instructions for preparing the ground anchors for mounting the charging station.

Prepare Wall Mounting

Steps for preparing a wall for mounting the charging station using wall brackets.

Unimi Mounting

Information about using a pre-installed Unimi mounting base for the charging station.

Install Charging Station

General guidance on installing the charging station once the area is prepared.

Install the Station

Detailed steps for physically installing the charging station, including securing it.

Connect Power Cables

Instructions for connecting the power cables to the charging station.

Connect RS485 Data Cables

Steps for connecting the RS485 serial data cables for communication.

Close Covers

Instructions on how to properly close the station covers after installation.

Commissioning

Steps to connect the charging station to a Charging Management Platform (CMP).

Configuration Details

Where to find configuration details for commissioning the charging station.

Register EVBox Iqon with CMP

Explains the process of registering the charging station with the CMP.

Download EVBox Connect App

Instructions on downloading and installing the EVBox Connect app for setup.

Commission EVBox Iqon

Detailed guide on commissioning the EVBox Iqon using the Connect app.

Commissioning Report

Information about completing and submitting the commissioning report.

Operation Instructions

LED Indicator Ring

Explains the meaning of different LED ring colors and corresponding actions.

Troubleshooting

Provides guidance on diagnosing and resolving common issues with the charging station.

Error Codes

Lists specific error codes displayed on the touchscreen and their meanings.

Troubleshooting Guide

A comprehensive guide to troubleshoot common problems and their solutions.

Maintenance Instructions

Clean the Exterior

Instructions for cleaning the exterior surfaces and touchscreen of the charging station.

Appendix

Glossary

Defines abbreviations and acronyms used throughout the manual.

Disclaimer

Legal disclaimer regarding the content and use of the manual and products.

EVBox Iqon Specifications

General

Brand	EVBox
Model	Iqon
Category	Battery Charger
Language	English

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