Error
code
Description Action
E3 Check plug
Make sure charging cable plug is correctly
placed in the Iqon plug holder.
Make sure that the plug is in a serviceable
condition.
E4 Connection failed
Charging cable cannot communicate with
vehicle.
E5 System offline / Broken / Error
Selected Iqon charging cable is not
working. The reason for error is shown on
the screen.
E6 System not available
The selected Iqon charging cable is not
available.
5.2.2. Troubleshooting guide
Troubleshooting must only be done by a qualified electrician unless otherwise stated. Incorrect
installation, repairs or modification can result in danger to the user and may void the warranty and
liability.
This is a general troubleshooting guide listing the most common issues. If you are not able to solve an
issue, visit www.evbox.com/support for further help from our service pages and support team.
Problem Possible cause Solution
Charging station does not
react.
No power to charging station.
• Check that the residual-
current device and circuit
breaker on the main
power supply panel are
on.
• Switch off the main power
supply, wait 20 seconds,
then switch on the main
power supply again.
• Check that the power
supply cable connected to
the charging station is live.
The LED ring should show
green.
EN
5. Operation instructions
40
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