EVBox BusinessLine - User Manual

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Questions and Answers

A
Ashley NixonSep 7, 2025
Why is my EVBox Battery Charger LED ring yellow?
- J
  Joseph BestSep 7, 2025
  If the LED ring on your EVBox Battery Charger lights up yellow, it could mean several things. First, ensure the charge plugs are fully inserted into both the vehicle and the charging station. The vehicle might also be fully charged, so verify that as well. A faulty charging cable could also be the culprit; consider replacing it, having a fixed cable replaced by an electrician. High ground resistance might be an issue, especially with certain vehicles needing less than 50 Ohms, so an electrician should check this. Lastly, the vehicle might be on a timer, so check and adjust the timer settings.
E
Emily DixonAug 25, 2025
How to fix an EVBox BusinessLine that does not react?
- O
  Oscar GrayAug 25, 2025
  If your EVBox Battery Charger isn't reacting, it might not be receiving power. First, check that the residual current device and circuit breaker in the meter cabinet are turned on. Then, verify that the supply cable connected to the charging station is live. If both are fine, turn the charging station off, wait for at least 20 seconds, and then turn it back on.
H
Hannah VasquezAug 25, 2025
What to do if residual current device prevents EVBox Battery Charger from charging?
- R
  Roberto MorenoAug 26, 2025
  If the residual current device is preventing your EVBox Battery Charger from charging, it could be due to a grounding error in the charging station, a special ground resistance requirement for your vehicle, or a fault in the vehicle or charging cable. Check the electrical wiring for any damage and replace damaged wiring. Also, inspect electrical connections for moisture or condensation and dry them if necessary. Try replacing the charging cable. Finally, measure the grounding resistance and compare it with the resistance specified by your vehicle's manufacturer.
L
Lindsey MedinaSep 16, 2025
What does it mean when LED rings constantly flash red on EVBox Battery Charger?
- C
  Christopher LeeSep 16, 2025
  If the LED rings on your EVBox Battery Charger constantly flash red, examine the RS485 cabling and connections.
U
ucamachoSep 23, 2025
Why is there no tone when I turn on my EVBox Battery Charger?
- U
  ujonesSep 23, 2025
  If your EVBox Battery Charger doesn't emit a clear tone when turned on, it could be due to the following: * The control current circuit breaker (C6) is off. Ensure it is switched on. A clear tone should be heard when the circuit breaker is on. * Check if there is 230V on the input terminals of the power supply. If not, check the circuit breaker. * Verify if there is 12V on the output terminals of the power supply. If not, switch off the C6 circuit breaker, wait two minutes, and then switch it back on. If there is still no 12 V DC on the output, the power supply should be replaced. * Ensure all plug connections, particularly to the controller unit, are snugly fit.
J
Julie MillerSep 12, 2025
What to do if my EVBox Battery Charger is waiting for the vehicle?
- C
  courtney66Sep 12, 2025
  Your EVBox Battery Charger might be waiting for the vehicle for a few reasons. It could be that the vehicle is fully charged, in which case you should disconnect the charging cable. Another possibility is that the charging cable plug isn't correctly inserted into the vehicle, so double-check that connection. Lastly, the vehicle might be on a timer; if so, change the timer settings in the vehicle.
D
Dean AshleySep 2, 2025
What to do if EVBox Automobile Accessories plug cannot be removed from charging station?
- Y
  youngjaySep 2, 2025
  If the EVBox Automobile Accessories plug cannot be removed from the charging station, and the LED ring flashes purple briefly, it might be because the incorrect card was used to stop charging. Use the same card to stop charging as you used to start charging.
T
tinaguzmanSep 3, 2025
How to troubleshoot EVBox Automobile Accessories charging station that does not react?
- R
  rduncanSep 3, 2025
  If the EVBox Automobile Accessories charging station does not react, it could be due to a lack of power. Check that the residual-current device and circuit breaker on the main power supply panel are on. Try switching off the main power supply, waiting 20 seconds, and then switching it back on. Also, ensure that the power supply cable connected to the charging station is live and that the LED ring shows green.
A
Amy SosaSep 23, 2025
Why does my EVBox Battery Charger LED ring flash green and red?
- A
  Alicia ThompsonSep 23, 2025
  If your EVBox Battery Charger does not start charging and the LED ring flashes green for 30 seconds, followed by 10 times red, then turns green or off, check the following: * Ensure the plug is pushed far enough into the charging station. * Verify the plug is properly inserted into the vehicle. * Inspect the plug for any damage or bent pins. * Check the socket for obstructions.
M
Michelle GonzalezAug 29, 2025
What to do if the plug cannot be removed from the EVBox Automobile Accessories charging station?
- J
  James SantosAug 29, 2025
  If you cannot remove the plug from your EVBox Automobile Accessories charging station, it might be due to: * Using an incorrect card to stop charging (the LED ring flashes purple briefly). Use the same card to stop charging as you used to start charging. * No response from the backend portal account. Use the card again to stop the charging. If the problem persists, contact your operator or service provider for further support.

Summary

1 Introduction

1.1 Compatibility

Details compatibility between BusinessLine generations and Hub-Satellite installations.

1.2 Get in touch

Provides contact information and links for feedback and manual downloads.

1.3 Product classification

Lists product classification details including power, conditions, mounting, and modes.

2 Safety precautions

2.1 Warning: Risk of electric shock

Warns about electric shock hazards during installation and operation.

2.2 Warning: Accumulation of gasses

Advises on ventilation needs for EVs and potential gas accumulation.

2.3 Cautions

Lists general cautions for usage, medical devices, servicing, and children.

2.4 Transport and storage

Provides guidelines for safe transport and storage of the charging station.

3 Product features

3.1 BusinessLine configurations

Outlines the different available configurations of BusinessLine charging stations.

3.2 Connecting BusinessLine

Explains the communication hub capabilities: cellular, Wi-Fi, Bluetooth, and GPS.

3.3 Description

Details the operation, RFID reader, and LED indicator ring of the charging station.

4 Technical specifications

5 Using BusinessLine

5.1 Start charging with BusinessLine

Step-by-step guide on how to start a charging session using the station.

5.2 Stop charging with BusinessLine

Instructions on how to properly stop a charging session at any time.

5.3 LED indicator ring

Explains the meaning of different LED ring colors and their status indications.

6 Troubleshooting

7 Disclaimer

8 Smart Charge - App Operation

EVBox BusinessLine Specifications

General

Charging Mode	Mode 3
Max Charging Power	22 kW
Input Voltage	400 V AC
Output Current	32 A
Protocols	OCPP 1.6
Enclosure Rating	IP55
Impact Resistance	IK10
Housing Material	Polycarbonate
Number of sockets	1 or 2
Connectivity	Ethernet, 4G (optional)
Mounting Type	Wall or Pole
Cable length	5 m (optional)