OmniCure® SC- Series
UV Curing Solutions
www.excelitas.com/omnicure
Excelitas Canada Inc. 2021
All rights reserved
035-xxxxxR, rev.1
035-00539R rev 2
035-xxxxxR, rev.1
9
035-00539R rev 5
6 Troubleshooting
Service to be completed by qualified Excelitas Technologies personnel only!
If the green LED indicator fails to illuminate:
Validate that main voltage is reaching the receptacle intended for use by powering an independent
electrical load from it, (e.g. a light).
Check that the AC mains cable is connected securely to the AC mains and AC inlet receptacle on the
SC-series unit.
Ensure that the circuit breaker is set to the “armed” position.
Ensure that the front panel on/off switch is set to the on position.
If the indicator LED remains unlit, try disconnecting the DC-side cables and repeating steps 1-4. This
will isolate the fault, if any, to the supply or the downstream connectivity.
If the UV LED heads are running and then power appears to be disconnected from them:
Ensure that the combined electrical load from the connected AC-series heads is a supported
configuration for the System Controller employed.
Ensure that there is adequate ventilation for air intake and exhaust. If the System Controller is
installed in a cabinet, the ambient temperature must be less than 40 degrees Celsius.
If the UV LED heads appear to be running at a reduced intensity:
Verify that the AC mains voltage for the SC0750 and SC1000 is within the range of 100-240V AC
@50/60Hz. Of particular concern is the low end AC voltage.
Verify that the AC mains voltage for the SC2000 and SC3000 is within the range of 200-240V AC
@50/60Hz. Of particular concern is the low end AC voltage.
Caution: Inspect the AC cable for any signs of wear or mechanical damage. If any point along the cable
looks damaged, contact Excelitas Technologies Service department for replacement (refer to Section 0,
“Please make a note of the problem encountered, the steps followed to isolate the problem and the result of
any trouble shooting steps taken.
Telephone the nearest Excelitas Technologies Service Centre to obtain a Return Authorization Number so
that repairs may be completed quickly and efficiently. In North America, request for Return Authorization
number can be made online at https://www.excelitas.com/ox_service_request_form
Enclose details of the problem with the unit and return both to the Excelitas Technologies Service Centre.
The unit should be returned in its original packaging if possible.
Include a phone number and contact person who may be reached for any additional service-related
questions.
Contact Information”).
Verify that the DC voltage at the point of load is greater than 47V.
Caution: Inspect the DC cable(s) for any signs of wear or mechanical damage. If any point along the
cable looks damaged, contact Excelitas Technologies Service department for
replacement.