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The information contained within this document is confidential and cannot be reproduced
without the approval of Extollo Communications.
Network Optimization
Extollo PLC adapters work better when plugged into a wall outlet without power strips, extension
cords, surge protectors, or uninterruptable power supplies.
If you’re Extollo adapters are having difficulty communicating with each other, please read the
following section for corrective actions.
Quick Tips
• Plug Extollo adapters directly into wall sockets.
• Try plugging the Extollo adapter into an adjacent power outlet.
• Try power cycling the unit - unplugging it from the power socket for 10 seconds and then
plugging it back in.
• Make sure that the electrical outlet is working properly.
• Perform a reset to factory defaults.
• Do not use the Extollo adapters in areas with excessive heat.
Optimizing Network Performance
The distance between sockets shouldn’t be a problem in most homes, but the age of the electrical
wiring may affect performance in some older buildings.
There are a few things to bear in mind if you want to get the best performance from your powerline
network.
• Avoid UPS devices, GFI protected outlets, power strips, multi-way extensions or extension
cords as these will cause the PLC signal to attenuate (weaken).
• Surge protectors in particular interfere with the operation of powerline adapters.
• Some electrical devices, such as mobile phone chargers, certain florescent or
incandescent lights can cause interference or completely block the PLC signals if they’re
plugged in to close to the Extollo adapter.
• Avoid using HomePlug 1.0 adapters with HomePlug AV and AV2 adapters as they are
relatively slow and not compatible.
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