F'real FRLB4 - Single Board Computer (SBC) Issues; SBC Boot-Up Process Failures; Screen Stuck on Checking Hard Disk

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Single Board Computer (SBC) Issues

Boot-Up Process

Trigger: When the blender is turned on and boots up only to the point where something stops it from proceeding

Symptom 1: The LCD screen displays "Reboot and Select Proper Boot Device."

Symptom 2: Blender appears operaonal, but no blue lights on the keypad.

Symptom 3: The LCD screen displays “Run-Level 3” or “Run-Level 5.”

Symptom 1: The LCD screen displays "Reboot and Select Proper Boot Device."

1. Turn the blender o locate the Modem & Panel. Remove the modem and power the blender back on.

A. If the blender goes back to “Select Proper Boot Device,” replace either the Single Board Computer (Parts Manual: Control

Boards, Lower) or replace Solid State Drive (Parts Manual: Glossary). Discuss with Customer Support to verify the correct

steps to be taken

B. If the blender boots up in a normal fashion, allow it to boot completely and look for the blue lights to rotate on the

thickness buons.

a. If the lights around the thickness buons start rotang, ensure the blender is checking in by calling the f’real

Customer Support Center at 800.483.3218.

b. If the lights on the keypad will not illuminate aer a normal boot-up process, proceed to Symptom 2.

Symptom 2: Blender appears operaonal, but no blue lights on the keypad.

1. Bring up the LVCBS Status Screen (Press the “Le Arrow” & “OK” buons for 7 seconds unl the Status Screen appears on the

screen) and locate Line S: “State: XXXX" This informaon will let you know the status of the blender at that current me.

A. If it displays, State: “Sanizing,” wait unl the sanize is complete, it should take 12 to 15 minutes from beginning to end.

B. If it displays, State: “Waing on SBC," replace the Single Board Computer (Parts Manual: Control Boards, Lower).

C. If it displays any other status next to the word "State” it should be followed accordingly.

Symptom 3: The LCD screen displays Run-Level 3 or Run-Level 5.

1. Turn the blender o for 30 seconds and then power blender back on. If error re-appears, proceed to Step 2.

2. Conrm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender o, move to a dedicated outlet and pow-

er up the blender. If error re-appears, proceed to Step 3.

3. Verify which SBC version the blender has by using the informaon below:

A. If the SBC is a Zotac, ensure the “USB” connecons are secure, if they are and the issue remains, replace with a V1 Single

Board Computer (Parts Manual: Control Boards, Lower).

B. If the SBC is a Jetway NC98 (2 fans), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and not

behind the microphone/headphone jacks. If they are placed incorrectly, ensure the blender is o and move them to the

correct locaon. If the issue remains, replace the Single Board Computer (Parts Manual: Control Boards, Lower).

C. If the SBC is a Jetway NF86 (1 fan), verify if the (2) USB connecons are placed to the direct right of the DVI Cable and

placed in the back (2) of the (4) port USB connecon. If they are placed incorrectly, ensure the blender is o and move

them to the correct locaon. If the issue remains, replace the Solid State Drive (Parts Manual: Glossary).

4. All steps should be taken for the appropriate SBC from Step 3. If so, turn the blender back on. If the issue has not been re-

solved, replace the Single Board Computer (SBC) (Parts Manual: Control Boards, Lower).

Screen is stuck on “Checking Hard Disk”

Trigger: When the blender is turned on and boots up only to the point where the screen displays: "Checking Hard Disk" for more

than 10 minutes

1. Turn the blender o for 30 seconds and then power blender back on. If error re-appears, proceed to Step 2.

2. Conrm that the blender is on a 15A, 120V dedicated circuit. If not, power the blender o, move to a dedicated outlet and

power up the blender. If error re-appears, proceed to Step 3.