Fanvil X3SG - User Manual

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Quick Installation Guide

Fanvil Technology Co., Ltd

www.fanvil.com

X3SG

Call list

V2.1

- 4 -

1. Press key or Menu > CallLog > Local Call Logs.

2. Scroll through the list using .

3. To dial an entry, press Dial soft key or pickup handset or

press or .

Call Mute

1. Press to Mute the microphone during the call.

2. Press again to un-mute the conversation.

Call forward

1. Press Menu > Features > Call Forward.

2. Select the line, the type of forward, enter the destination

number and status and OK.

Call transfer

Attended transfer:

Blind transfer:

1. Press key or Xfer soft key during the active conversation,

the call is put on hold.

2. Dial the second telephone number.

1. Press key or Xfer soft key during the active conversation,

the call will be on hold.

2. Then enter the 2nd telephone number and press key

or Xfer soft key.

3. When the call is answered, then press key or Xfer soft

key to complete the operation.

Phonebook

Access phonebook:

Add new entry:

1. Press or Contact soft key or Menu > PhoneBook

> Local Contacts.

1. Press Contact soft key, Press All Contacts or other group

> Press Add.

2. Enter name and number and press OK soft key.

2. Select All Contacts or other group.

3. To dial an entry, press Dial soft key or pickup handset or

press or .

Redial

Do not disturb

1. Press DND soft key, and enable the device do not disturb

mode.

2. Or press Menu > Features > DND, and select the Mode and

Type, and press OK soft key.

1. Press key, redial a call number.

Voice mail

1. To access your voice mailbox, press or Menu > Message

> Voice Message, number of messages will be indicated if

provided by your server or pbx.

2. Select the line and press Play to call.

P/N:CJBA100050C0

Programmable keys

1. You can conﬁgure shortcuts for the programmable keys.

2. Press Menu > Basic > Keyboard, select among the

conﬁgurable items, and select your desired type and value,

press OK key.

Fanvil Technology Co., Ltd

Website: www.fanvil.com

EMail: sales@fanvil.com support@fanvil.com

Tel: +86-755-2640-2199 Fax: +86-755-2640-2618

Add: 10/F Block A, Dualshine Global Science Innovation Center,

Honglang North 2nd Road, Bao'an District, Shenzhen, China

Need help?

Do you have a question about the Fanvil X3SG and is the answer not in the manual?

The Fanvil X3SG is a versatile IP phone designed for efficient communication in various professional settings. It offers a comprehensive set of features for call management, contact organization, and user customization, all accessible through an intuitive interface.

Function Description

The core function of the X3SG is to facilitate voice communication over an IP network. It supports standard telephony operations such as making and receiving calls, as well as advanced features like call transfer, call forwarding, and conferencing. The device integrates a phonebook for easy contact management and programmable keys for quick access to frequently used functions. It also includes features to enhance call privacy and manage incoming calls, such as mute, do not disturb (DND), and voice mail access.

Call Management

Making a Call: Users can initiate calls through several methods: pre-dialing (entering the number then picking up the handset), direct dialing (lifting the handset then entering the number), hands-free mode (entering the number then pressing the hands-free key), or headset mode (entering the number then pressing the headset key).
Accepting a Call: Calls can be answered by picking up the handset, pressing the headset key, or pressing the hands-free key.
Putting a Call on Hold: A call can be placed on hold by pressing the Hold key or the "Hold" soft key. To retrieve the call, the user presses the Hold key or the "Resume" soft key. If multiple calls are active, the navigation keys can be used to select the desired call before holding or resuming.
Call Transfer: The X3SG supports both attended and blind transfers.
- Attended Transfer: During an active call, pressing the Transfer key or "Xfer" soft key puts the current call on hold. The user then dials the second number. Once the second call is answered, pressing the Transfer key or "Xfer" soft key completes the transfer.
- Blind Transfer: During an active call, pressing the Transfer key or "Xfer" soft key puts the current call on hold. The user then enters the second telephone number and presses the Transfer key or "Xfer" soft key to complete the transfer without waiting for the second party to answer.
Call Forward: This feature allows users to redirect incoming calls to another number. It is configured via the Menu, under Features > Call Forward, where the user selects the line, type of forward, destination number, and status.
3-Party Conference: To initiate a conference call, while in a call with the first party, the user presses the Conference key or "Conf" soft key, which places the first caller on hold. The user then dials the second number. Once the second call is established, pressing the Conference key or "Conf" soft key sets up the conference.
Mute: During a call, pressing the Mute key mutes the microphone, preventing the other party from hearing the user. Pressing it again un-mutes the microphone.
Do Not Disturb (DND): This feature allows users to block incoming calls. It can be activated by pressing the "DND" soft key or configured via the Menu, under Features > DND, where the user selects the mode and type.
Voice Mail: Users can access their voice mailbox by pressing the Voice Mail key or navigating through the Menu > Message > Voice Message. The number of new messages will be indicated if supported by the server or PBX. Users can then select the line and press "Play" to call.
Redial: Pressing the Redial key redials the last called number.
Call List: The device maintains a log of local calls. Users can access this list by pressing the Call List key or navigating through the Menu > Call Log > Local Call Logs. The list can be scrolled using the navigation keys. To dial an entry, users can press the "Dial" soft key, pick up the handset, or press the Hands-free key or Headset key.

Contact Management

Phonebook Access: The phonebook can be accessed by pressing the Phonebook key, "Contact" soft key, or navigating through the Menu > PhoneBook > Local Contacts. Users can select "All Contacts" or other groups. To dial an entry, users can press the "Dial" soft key, pick up the handset, or press the Hands-free key or Headset key.
Add New Entry: To add a new contact, users press the "Contact" soft key, then "All Contacts" or another group, and then "Add." They then enter the name and number and press the "OK" soft key.

User Customization and Interface

Programmable Keys: The X3SG features programmable keys that can be configured as shortcuts for various functions. This is done via the Menu > Basic > Keyboard, where users select the desired item, type, and value, then press "OK."
Language Setting: The device's display language can be changed via the Menu > Basic > Language. Users select the desired language and press the "OK" soft key.
Screen Icons: The screen displays various icons to indicate the phone's status, such as hands-free mode, headset mode, handset mode, mute status, ringer off, call on hold, auto-answering activated, VPN activated, call forward activated, do not disturb (blue/red), SIP hotspot activated, VLAN activated, new SMS, new VM messages, voice quality level, keypad locked, missed call(s), forward call(s), received call(s), dialed call(s), internet connected/disconnected, and no IP address.
Navigation Keys: The left and right navigation keys are used for scrolling. The up navigation key provides a shortcut to the call log, while the down navigation key provides a shortcut to the status screen. The "OK" key serves as a shortcut to the Menu.
Volume Control: In idle mode or during ringing, the volume keys increase or decrease the ringer volume. During a call, they adjust the earpiece, headset, or hands-free volume.
Keypad Lock: Long pressing the '#' key locks the keypad. Entering a PIN is required to unlock it.

Maintenance Features

Configuration via Phone: The phone's network settings (DHCP/Static/PPPoE) and account settings (SIP server address, port, username, password) can be configured directly through the device's menu (Menu > System, default password 123).
Configuration via Web: For more advanced configuration, the device can be accessed through a web browser. Users first obtain the phone's IP address (via the Phonebook key or Menu > Status > IPv4/IPv6). Then, they input the IP address into a web browser (ensuring the PC and phone are on the same IP address segment, with the default username and password being 'admin'). Network and account settings can then be configured and saved.
Physical Connections: The device is designed for easy setup. It includes ports for a power adapter, network cable, PC connection, headset, and handset. These connections are clearly labeled and described in the manual for straightforward installation.
Desktop and Wall Mounting: The X3SG supports both desktop installation using a bracket and wall mounting (requiring a separately purchased wall stand), providing flexibility in deployment.

The Fanvil X3SG is a robust and user-friendly IP phone, offering a comprehensive suite of communication tools and flexible configuration options to meet the demands of various professional environments.

Fanvil X3SG Specifications

General

Resolution	320 x 240 pixels
PoE	Yes
HD Voice	Yes
Wall Mountable	Yes
Opus Support	Yes
Bluetooth	No
Wi-Fi	No
USB Port	No
Weight	0.8 kg
SIP Accounts	6
Headset Support	Yes (via RJ9)
Supported Codecs	G.711, G.722, G.723, G.729, G.726, iLBC, Opus
Power Supply	PoE
Operating Temperature	0°C to 40°C
Humidity	10%