What to do if my Fanvil X1S Telephone could not boot up?
If your Fanvil Telephone does not boot up: 1. Ensure the device is properly connected to a power source using the standard Fanvil power adapter or a compliant PoE switch. 2. If “POST MODE” appears on the screen, the device system image is damaged. Contact your local technical support to restore the phone system.
Why is audio chopping at far-end in hands-free speaker mode on my Fanvil X1S Telephone?
Chopping audio at the far-end during hands-free speaker mode on your Fanvil Telephone typically results from excessive volume feedback between the speaker and the microphone. Reducing the speaker volume should resolve this issue.
What to do if my Fanvil Telephone cannot register to a service provider?
If your Fanvil Telephone fails to register with a service provider: 1. Ensure the device is properly connected to the network via the [Network] port, not the [PC] port. A flashing [WAN disconnected] icon indicates a poor connection. 2. Verify the device has an IP address by checking the system information. If it displays “Negotiating…”, check your network configurations. 3. If the network connection is stable, double-check your line configurations. If issues persist, contact your service provider for assistance.
Why is there no audio or poor audio in handset of my Fanvil Telephone?
If you experience no or poor audio in the handset of your Fanvil Telephone: 1. Verify the handset is connected to the correct Handset port and not the Headphone port. 2. The network bandwidth and delay may be unsuitable for audio call at the moment.
Why is there poor audio or low volume in the headphone of my Fanvil X1S?
If you experience poor audio or low volume in the headphone of your Fanvil Telephone: 1. Ensure you are using a Fanvil-provided headphone, or consult Fanvil regarding the correct wire sequence if using a third-party headphone, as there are different headphone wire sequences available. 2. The network bandwidth and delay may be unsuitable for audio call at the moment.
General| SIP Accounts | 2 |
|---|---|
| Headset Port | RJ9 |
| Audio Codec | G.711, G.722, G.729, iLBC |
| Network | 10/100 Mbps Ethernet |
| PoE | Yes |
| Mounting | Wall-mountable |
| Power Supply | PoE |
| Protocols | SIP, RTP, RTCP |
| Features | Call hold, Call waiting, Call transfer |
Explains power options, including PoE and external adapters for the device.
Describes how to access and manage the phone's settings via a web browser.
Covers default line settings and methods for initiating phone calls.
Explains how to receive and answer incoming calls, including talking interface.
Details how to mute the microphone during a call or mute the ringing tone.
Steps to perform a factory reset, erasing all configurations and restoring defaults.
Instructions on capturing network packets for issue identification and analysis.
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