What to do if my Fanvil Telephone could not boot up?
If your Fanvil Telephone does not boot up: 1. Ensure the device is properly connected to a power source using the standard Fanvil power adapter or a compliant PoE switch. 2. If “POST MODE” appears on the screen, the device system image is damaged. Contact your local technical support to restore the phone system.
Why is audio chopping at far-end in hands-free speaker mode on my Fanvil X1SP Telephone?
Chopping audio at the far-end during hands-free speaker mode on your Fanvil Telephone typically results from excessive volume feedback between the speaker and the microphone. Reducing the speaker volume should resolve this issue.
What to do if my Fanvil Telephone cannot register to a service provider?
If your Fanvil Telephone fails to register with a service provider: 1. Ensure the device is properly connected to the network via the [Network] port, not the [PC] port. A flashing [WAN disconnected] icon indicates a poor connection. 2. Verify the device has an IP address by checking the system information. If it displays “Negotiating…”, check your network configurations. 3. If the network connection is stable, double-check your line configurations. If issues persist, contact your service provider for assistance.
Why is there no audio or poor audio in handset of my Fanvil Telephone?
If you experience no or poor audio in the handset of your Fanvil Telephone: 1. Verify the handset is connected to the correct Handset port and not the Headphone port. 2. The network bandwidth and delay may be unsuitable for audio call at the moment.
Why is there poor audio or low volume in the headphone of my Fanvil X1SP Telephone?
If you experience poor audio or low volume in the headphone of your Fanvil Telephone: 1. Ensure you are using a Fanvil-provided headphone, or consult Fanvil regarding the correct wire sequence if using a third-party headphone, as there are different headphone wire sequences available. 2. The network bandwidth and delay may be unsuitable for audio call at the moment.
General| Handset type | Wired handset |
|---|---|
| Product type | IP Phone |
| Product color | Black |
| Display resolution | 128 x 48 pixels |
| Call history | Yes |
| Lines quantity | 2 lines |
| Phonebook capacity | - entries |
| Number of VoIP accounts | - |
| Voice codecs | G.722, OPUS |
| Number of handles included | - pc(s) |
Details about the phone's keypad layout and button functions.
How to configure and manage the phone via its web interface.
Setting up the phone's network connection, including DHCP, Static IP, PPPoE.
Configuring SIP lines for telephony service on the phone.
Methods for initiating phone calls, including default line and dialing options.
Enabling and configuring the automatic answering feature.
Configuring Do-Not-Disturb (DND) to reject incoming calls.
Diverting incoming calls to another number based on conditions.
Transferring calls using blind, attended, or semi-attended methods.
Setting up local and network conferences for group calls.
Setting up automatic dialing to a specific number after a delay.
Configuring and making emergency calls, especially when the keypad is locked.
Monitoring the status of subscribed extensions and picking up calls.
Steps to configure BLF function keys on the phone and web interface.
Configuring and managing lists of subscribed extensions for BLF monitoring.
Enabling call recording via server or SIP INFO.
Setting up call recording to a network server.
Configuring agent functions for shared use of the phone.
Enabling and configuring Shared Call Appearance for multiple line access.
Advanced network configuration, including IP mode, QoS, and VLAN.
Configuring IP modes (IPv4, IPv6) and connection types.
Configuring VPN connections (L2TP, OpenVPN) for secure access.
Setting up keypad lock passwords and advanced settings password.
Device maintenance tasks like auto-provisioning and rebooting.
Updating the phone's software firmware.
Restoring the phone to its default factory settings.
Configuring SIP line service parameters on the web page.
Restoring the phone to its default factory settings.
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