A1: Ensure the power plug is working and firmly fitted into the outlet.
A2: If the fan doesn't work when using it, please contact our customer service
team for assistance.
A3:Overheating on the projector will activate the built-in power-off protection
panel. Restart the projector when it gets cooler.
[Shut off]Q: Why does the projector is shut off during playing?
A1: The projector supports a 3D video source, and 3D viewing performance is
achievable with Red-Blue 3D Glasses, but please understand the experience
will not be better than in the theater, and we do not recommend it if you
have a higher expectation about the 3D effect.
[3D]Q: Can this projector support the 3D effect?
A1: The router at home is fully connected (sometimes the connection of our
mobile phones is unsuccessful, and the router itself limits the number of
connected devices).
A2:The password entered is incorrect (check the password).
A3:The machine is too far from the router device.
A4:If the machine's WiFi fails, turn it off and start it for the test, or restore the
factory setting once.
[Screen mirroring]Q: Screen mirroring can't connect to the network?
A1: 1/4 inch.
[Mounting]Q: What kind of screws do I need for mounting this projector?
A1: Please contact our customer service team for help.
[Lamp]Q: Why doesn't the projector's lamp light up or power up?
A1: Try to replace the cable. If it can't be solved, contact our customer service
team for help.
[Connection]Q: The projector ports is insensitive?
A1: Select apple menu > system preferences, and then click sound. In the
output panel, make sure your input is correctly selected.
A2: If you use the mini Display Port converter to connect, make sure your Mac
can connect via mini Display Port to send audio.
A3: If you are connecting from the Mac mini, unplug any audio device
connected to the computer audio output port.
[MAC]Q: No sound from the MAC-connected projector?
A1: Correct Input Source must be selected when using the USB disk. Otherwise,
No Signal will be shown on the screen.
[USB]Q: Why doesn't anything work in the main interface, especially with external
storage connected?
A1: Attempt to power off and restart whether to recover.
[WiFi connection]Q: When the projector opens the same screen mirror
interface, no blue signal screen is displayed, and WiFi does not display?
A1: The smoothness of the screen image is related to the quality of the
network.
[Screen mirroring]Q: Screen mirror jam, frame drop, delay, automatic
disconnection?
A1: HD cable for all devices mentioned above.
[Cable]Q: What kind of cable do I need when connecting TV BOX, TV, Firestick,
and DVD player to the projector?
A1: Please connect the power supply (5V/1A) to ensure the adapter works
properly.
A2:Please read the instructions of the HD adapter carefully before connecting.
A3:Please make sure to use an original cable, check the correct HD ports, or
do any damage to the cable.
[HD connection]Q: Why does the projector show "No Signal" when HD
connects with the phone?
A1: Copyrighted video cannot be on the same screen, for example (prime,
Hulu, Netflix, Disney +)
[Screen mirroring]Q: Video cannot be mirrored to the projector? Or is there sound
or picture in the mirror Image? No photo, no sound?
PS: (prime, Hulu, Netflix, Disney +) streaming media with a copyright can try to
play the same screen on the web page
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