TROUBLESHOOTING 53
TROUBLESHOOTING
This chapter provides troubleshooting tips.
Troubleshooting the E100
Startup diagnostics are described in the documentation for service technicians. Contact your
authorized service/support center if you see startup error messages on Command WorkStation
or if the E100 does not reach Idle.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message and
alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the E100. You must enter names in specific places. The required names
are:
• TCP/IP host name (also known as the DNS name), which is defined by your organization.
Enter the host name as the Server Name in E100 Setup.
• Remote printer (internal machine) name. Use one of the following:
print
hold
direct
N
OTE: If you change the DNS name (TCP/IP host name) of the E100, you must reconfigure
one of the utilities on each computer.
To Next Page
