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TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and
some suggestions that may help to correct the problem. If you still have problems,
please contact your Fisher & Paykel trained and supported service technician or our
Customer Care Centre.
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on.
Power not switched on at
the wall.
Switch the power off at the wall
and wait 60 seconds before turning
power on again.
Household power supply
not working.
Try plugging in another electrical
appliance.
Keylock may be activated.
Try holding down the ‘POWER’
button for 2 seconds. (Refer to
‘Washer controls – Keylock mode’
page18).
Washer not filling
with water when
touched.
Inlet taps not turned on. Check that both the hot and cold
taps are turned on.
Blocked inlet hose filters. Clear blockages from inlet hose
filters.
‘Delay Start’ is set. Refer to ‘Wash options – Delay start’
page31 for more information about
the ‘Delay Start’ function.
Washer is filling
continuously.
Drain hose is not installed
correctly.
Ensure drain hose is located in
standpipe or tub.
Ensure standpipe is at least 850mm
high but no more than 1200mm high.
Washer could be siphoning. To prevent siphoning ensure the
drain hose does not extend more
than 20mm from the end of the
hose guide. (Refer to Installation
instructions – Drain hose’ page6).
Washer is not
spinning properly.
The load could be out of
balance.
Pause washer and manually
redistribute the load.
Check the washer is level and does
not rock in any direction. (Refer to
‘Installation instructions – Levelling
instructions’ page9).
Check the washer does not have
suds build up.
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