432-0003-00-28-en-US v110 Integration with Garmin Displays – Application Note
Troubleshooting
Unable to view video
Check the connections to the camera, and make sure it is receiving power. If possible, confirm there is a
video signal by temporarily plugging the video cable into another video monitor.
If the M-Series camera is in Standby mode, no video will be displayed. Generally the camera will be in
the Park position if it is in Standby mode. Confirm the camera goes through the initial pan/tilt initialization
when the power is turned on. Be sure to allow time for the camera and the display to fully boot up and for
the MFD to “discover” the camera. When the camera is first powered on, it will temporarily display the
FLIR splash screen on the video for a few seconds, and then the video will stop again until the JCU or
MFD connects to the camera and brings it out of Standby mode.
Unable to control camera
Review the Setup steps above, in particular Step 4, to ensure the correct video channel has been
selected with the Set Input button. If the pop-up control does not display when the video screen is
touched, switch to a different input.
Determine the Camera Firmware Version
Use the JCU to access the camera’s on-screen menu by pressing the Menu button and select the
About/Help menu entry. In the About/Help display, the current version will be on the 4th line, above the
MCU version; for example: “v2.5.9.17 Built 13-Aug-2013”. This version refers to the Nexus Server
version. For the Firmware Release 2.5.8, the correct Nexus Server version is v2.5.9.17.
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