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Follett 12CI425A-S - User Manual

Follett 12CI425A-S
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1 12CI425A • 12HI425A
Operation and Service Manual
12CI425A-L
countertop dispenser
12CI425A-S
countertop dispenser with
SensorSAFE
infrared dispensing
(shown with legs accessory)
12HI425A-S
wall mount dispenser
(available with or without
drain pan)
Following installation, please forward this manual
to the appropriate operations person.
Symphony Plus
™
12 Series
Ice and Water Dispensers
12CI425A-LI
countertop, ice-only
dispenser
12CI425A-SI countertop, ice-only
dispenser with SensorSAFE
™
infrared dispensing
01033653R00
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com

Questions and Answers

  • C
    cheryl09Aug 8, 2025
    Why is my Follett 12CI425A-S Water Dispenser not dispensing water?
    • R
      Rachel WintersAug 9, 2025
      If your Follett Water Dispenser isn't dispensing water, there are a few potential causes. It could be a faulty water solenoid valve, which would need to be replaced. Another possibility is a faulty dispense switch, which would also need replacement. Finally, ensure the power switch is on and functioning correctly; if it's faulty, replace it.
  • T
    Teresa WarrenAug 16, 2025
    How to fix a Follett 12CI425A-S that does not dispense ice?
    • K
      Kelly ThomasAug 16, 2025
      If your Follett Water Dispenser isn't dispensing ice, there are several possible reasons: 1. The power switch might be off or faulty. Check the switch and turn it on, or replace it if it's not working. 2. The dispense switch could be faulty. If so, replace the switch. 3. There might be a wheel motor malfunction. Check the motor and replace it if necessary.
  • M
    Matthew WaltersAug 23, 2025
    Why does the ice machine in my Follett 12CI425A-S run continuously?
    • R
      Ryan ToddAug 25, 2025
      If the ice machine in your Follett Water Dispenser runs continuously, the issue might be a faulty or incorrectly positioned bin stat. Check its positioning. If the stat doesn't open when ice is placed on the capillary tube, you'll need to replace the stat.
  • E
    ebony14Aug 31, 2025
    Why does the dispense wheel on my Follett 12CI425A-S Water Dispenser rotate continuously?
    • D
      David GarrisonAug 31, 2025
      If the dispense wheel in your Follett Water Dispenser rotates continuously, it's likely that the dispense switch contacts are burned out. The solution is to replace the dispense switch.

Summary

Specifications

Installation

Before You Begin

General installation guidelines including leveling, clearances, and utility exit options.

Installing Countertop Dispensers Without Legs

Step-by-step instructions for installing countertop units directly onto a counter.

Installing Countertop Dispensers With Legs Accessory

Instructions for attaching the optional leg kit to countertop dispensers.

Installing Wall Mount Dispensers

Procedures for mounting the dispenser unit securely to a wall.

Cleaning, Descaling, and Sanitizing

Recommended Intervals

A table outlining the recommended frequency for cleaning various parts of the dispenser.

Cleaning;Descaling Procedure

Sanitizing Procedure

Service

The Icemaking Process

Detailed explanation of how the Maestro Plus ice machine produces ice.

Water System

Explains the water level control mechanism using solenoids and sensors.

Control Board DIP Switch Settings

Wiring Diagram

Wiring Diagram - Lever Only

Wiring Diagram - SensorSAFE Only

Ice Machine Operational and Diagnostic Sequences

Normal Operation - Stage 1

Describes the initial stage of normal ice machine operation and board checks.

Normal Operation - Stage 2

Details the second stage of normal operation, including AUGER output and MAKING ICE LED.

Diagnostic Stages

High Gemotor Amps - Stage 1

Explains the first stage of a high gearmotor amps error and the resulting shutdown.

High Gemotor Amps - Stage 2

Details the second stage of a high gearmotor amps error and successful restart conditions.

High Gemotor Amps - Stage 3

Describes the third stage of high gearmotor amps error, indicating two consecutive over-torque situations.

Loss of Water

High Refrigerant Pressure

Refrigeration Cycle

Refrigeration Pressure Data

Compressor Data

Refrigeration System

Dispenser Troubleshooting

Lever Model Troubleshooting Guide

A table listing problems, indicators, and corrective actions for lever-dispensing models.

SensorSAFE Model Troubleshooting Guide

A guide for troubleshooting SensorSAFE models based on control board LED status.

Disassembly and Replacement Instructions

Evaporator Disassembly

Evaporator Reassembly

Ice Machine Components

Electrical Components

Compressor

Evaporator Replacement Parts

Follett 12CI425A-S Specifications

General IconGeneral
BrandFollett
Model12CI425A-S
CategoryWater Dispenser
LanguageEnglish

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