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Follett 25CI425W User Manual

Follett 25CI425W
56 pages
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801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
25 and 50 Series
Ice and Water Dispensers
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234624R04
Installation, Operation and Service Manual
Serial numbers above K39863
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
25/50HI425A-S Wall Mount Dispenser
with SensorSAFE Dispensing
25/50CI425A/W-L Countertop Dispenser
with Lever Dispensing
25/50CI425A/W-S Countertop Dispenser
with SensorSAFE™ Dispensing
25/50HI425A-SI Wall Mount
Ice-only Dispenser with
SensorSAFE Dispensing
25/50CI425A/W-LI Countertop Ice-only
Dispenser with Lever Dispensing
25/50CI425A/W-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.

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Questions and Answers:

Follett 25CI425W Specifications

General IconGeneral
BrandFollett
Model25CI425W
CategoryWater Dispenser
LanguageEnglish

Summary

Model Information and Safety

General Safety Precautions

Important warnings and safety guidelines for installation and operation.

Specifications - Details

Electrical, Ambient, and Plumbing

Electrical requirements, ambient conditions, and plumbing connections.

Installation - Preparation and Countertop

Pre-Installation Checklist

Essential checks and preparations before starting installation.

Countertop Installation (No Legs)

Step-by-step guide for installing countertop units with rear utilities.

Countertop Anchoring and Utilities

Securing the unit and making utility connections for countertop models.

Installation - Countertop Bottom Utilities

Work Surface and Utility Cutouts

Requirements for work surface and creating utility openings.

Installation - Wall Mount Requirements

Sink Requirements and Drain Pan

Criteria for sink size/location and drain pan necessity.

Wall Mount Installation Steps

Wall Bracket and Utility Rough-in

Installing the wall bracket and preparing utility lines.

Dispenser Mounting

Instructions for hanging and securing the dispenser to the bracket.

Wall Mount Final Connections

Water, Drain, and Power Connections

Connecting water supply, drain, and power to the unit.

User Information - Operation and Cleaning

SensorSAFE Dispensing

Details on contactless dispensing for sanitation and safety.

Cleaning and Sanitizing Schedule

Recommended frequency and procedures for cleaning.

Cleaning Procedures - Weekly & Monthly

Weekly Cleaning Tasks

Specific cleaning tasks to be performed weekly.

Cleaning Procedures - Detailed

SafeCLEAN Plus Process

Step-by-step instructions for using SafeCLEAN Plus cleaner.

Service - Ice Machine Operation

Service - Electrical and Control Board

Control Board Dip Switch Settings

Explanation of dip switch functions for sleep cycle and timing.

Wiring Diagrams - Lever Model

Lever Dispenser Wiring

Circuit diagram for dispensers with lever actuation.

Wiring Diagrams - SensorSAFE Model

Ice Machine Operation Stages - Start

Ice Machine Operation Stages - Mid Cycle

Ice Machine Operation Stages - Running

Ice Machine Operation Stages - End Cycle

Ice Machine Operation - Sleep Cycle

Diagnostic Stages - General

High Gearmotor Amps Error (Stage 1)

Error detection for over-torque or no current draw.

Diagnostic Stages - Gearmotor Amps

High Gearmotor Amps Error (Stages 2 & 3)

Machine shutdown and lockout after two consecutive over-torque events.

Diagnostic Stages - Water Issues

Loss of Water Diagnosis

Troubleshooting low water levels and related errors.

Diagnostic Stages - Pressure & Drain

High Refrigerant Pressure Error

Response to high pressure switch activation and shutdown.

Drain Clog Error

Detection and response to a clogged drain sensor.

Dispenser Troubleshooting

Lever Model Troubleshooting

Common problems and solutions for lever-actuated models.

SensorSAFE Troubleshooting

Troubleshooting based on SensorSAFE board LED status.

SensorSAFE Troubleshooting Details

Lens/Sensor Troubleshooting

Steps to diagnose and fix issues with sensors.

Ice Machine Removal - Initial Steps

Ice Machine Removal - Final Steps

Evaporator Disassembly

Evaporator Reassembly & Gearmotor Replacement

Gearmotor Replacement Procedure

Steps for replacing the gearmotor unit.

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