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Follett Symphony Plus 25 Series - User Manual

Follett Symphony Plus 25 Series
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801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
25 and 50 Series
Ice and Water Dispensers
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234624R04
Installation, Operation and Service Manual
Serial numbers above K39863
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
25/50HI425A-S Wall Mount Dispenser
with SensorSAFE Dispensing
25/50CI425A/W-L Countertop Dispenser
with Lever Dispensing
25/50CI425A/W-S Countertop Dispenser
with SensorSAFE™ Dispensing
25/50HI425A-SI Wall Mount
Ice-only Dispenser with
SensorSAFE Dispensing
25/50CI425A/W-LI Countertop Ice-only
Dispenser with Lever Dispensing
25/50CI425A/W-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.

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Questions and Answers

  • D
    Darrell BoydAug 11, 2025
    Why does my Follett Symphony Plus 25 Water Dispenser ice machine run continuously?
    • O
      Olivia MitchellAug 11, 2025
      If your Follett Water Dispenser's ice machine runs continuously, it might be due to a faulty or incorrectly positioned bin stat. First, check if the bin stat is positioned correctly. If it doesn't open when ice is placed on the capillary tube, you should replace it.
  • R
    robinsoncindyAug 20, 2025
    What to do if my Follett Symphony Plus 25 does not dispense ice?
    • V
      Valerie GordonAug 20, 2025
      If your Follett Water Dispenser does not dispense ice, there could be several reasons: 1. The power switch might be off or faulty. Check the switch and turn it on, or replace it if it's faulty. 2. The dispense switch could be faulty. Consider replacing the switch. 3. There might be a wheel motor malfunction. Inspect the motor and replace it if necessary.
  • M
    Michelle FlemingAug 30, 2025
    How to fix a Follett Symphony Plus 25 when the dispense wheel rotates continuously?
    • B
      Brandon HumphreyAug 30, 2025
      If the dispense wheel of your Follett Water Dispenser rotates continuously, the dispense switch contacts may be burned out. Replace the dispense switch to resolve this issue.

Follett Symphony Plus 25 Series Specifications

General IconGeneral
BrandFollett
ModelSymphony Plus 25 Series
CategoryWater Dispenser
LanguageEnglish

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