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Follett 12CI400A-LI User Manual

Follett 12CI400A-LI
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1 12CI400A • 12HI400A
Installation, Operation and Service Manual
12CI400A-L
countertop dispenser
12CI400A-S
countertop dispenser with
SensorSAFE
infrared dispensing
(shown with legs accessory)
12HI400A-S
wall mount dispenser
(available with or without
drain pan)
Following installation, please forward this manual
to the appropriate operations person.
12 Series
Ice and Water Dispensers
Order parts online
www.follettice.com
12CI400A-LI
countertop, ice-only
dispenser
12CI400A-SI countertop, ice-only
dispenser with SensorSAFE
infrared dispensing
208595R21
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com

Table of Contents

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Follett 12CI400A-LI Specifications

General IconGeneral
BrandFollett
Model12CI400A-LI
CategoryWater Dispenser
LanguageEnglish

Summary

Installation

Installing countertop dispensers without legs

Installing countertop dispensers with legs accessory

Installing wall mount dispensers

User information

How the dispenser works

Explains the automatic ice loading and dispensing process using an auger and dispense motor.

How SensorSAFE infrared dispensing works

Describes the touchless operation using infrared sensors for ice/water dispensing.

Cleaning/descaling and sanitizing

Recommended cleaning/descaling and sanitizing intervals*

Table listing recommended frequencies for cleaning various dispenser and ice machine components.

Semi-Annually (more often if conditions dictate)

Clean/descale ice machine

Detailed steps for cleaning and descaling the ice machine using Solution A.

Sanitize ice machine

Steps for sanitizing the ice machine using Solution B.

Service

Important preliminary information

Overview of the four functional systems of the ice machine and troubleshooting approach.

The icemaking process

Detailed explanation of how the ice machine produces ice via evaporator and auger system.

Wiring diagram – models with lever dispensing

How the unit works — models with lever dispensing

Explains the operational sequence and circuit completion for lever-actuated dispensers.

Wiring diagram – models with SensorSAFE infrared dispensing

How the unit works — models with SensorSAFE infrared dispensing

Describes touchless operation, sensor activation, and cleaning switch function.

Ice machine operational and diagnostic sequences

Normal operation – Stage 1

Describes initial power-up and water sensor check sequence.

Diagnostic sequence – Stage 7

Diagnostic sequence – Stage 8

Diagnostic sequence – Stage 9

Diagnostic sequence – Stage 10

Refrigeration system

R400 ice machine charge specifications

Specifies refrigerant type and charge amount for the ice machine models.

Dispenser troubleshooting

Lever model troubleshooting guide

Table listing problems, indicators, and corrective actions for lever-operated dispensers.

SensorSAFE model troubleshooting guide

Ice machine troubleshooting

Ice machine will not run.

Troubleshooting steps for when the ice machine fails to start.

Compressor will not run.

Steps to diagnose issues when the compressor does not operate.

Unit cycles intermittently.

Troubleshooting for intermittent cycling of compressor, gearmotor, and fan.

Low ice production. Poor quality ice.

Causes and solutions for low ice output or poor ice quality.

Ice machine runs for short period of time and shuts down on torque error.

Troubleshooting for torque errors indicated by 20M or 2ND LEDs.

Evaporator is iced up on the outside. No ice production.

Diagnosing and resolving icing issues on the evaporator exterior.

Compressor cycles intermittently.

Unit runs but not making ice.

Compressor and fan motor will not run. Gearmotor runs.

Disassembly and replacement instructions

Evaporator disassembly

Evaporator reassembly

Dispense chute and splash panel (models with lever dispensing) – Serial Number D61292 and above

Dispense chute and splash panel (models with SensorSAFE infrared dispensing) – Serial Number D61292 and above

Dispense chute and splash panel (models with lever dispensing) – Serial Numbers below D61292

Dispense chute and splash panel (models with SensorSAFE infrared dispensing – Serial Numbers below D61292

Evaporator replacement parts

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