12CI400A • 12HI400A 11
Cleaning/descaling and sanitizing
Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system
is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning
procedures that follow should be performed at least as frequently as recommended and more often if
environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of
the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized
service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this
cleaning is performed according to the schedule below. Service problems resulting from lack of preventive
maintenance will not be covered under the Follett warranty.
Recommended cleaning/descaling and sanitizing intervals*
Symphony Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
* Ice machine and dispenser must be cleaned and sanitized prior to start-up.
Weekly
CAUTION!
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Dispenser drain pan and drain line
1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
Splash panel front, SensorSAFE infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front
cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based
cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.
Monthly
CAUTION!
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Condenser (air-cooled ice machine only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure
optimal performance.
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