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Follett 50CI425W - User Manual

Follett 50CI425W
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801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Symphony Plus
25 and 50 Series
Ice and Water Dispensers
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01234624R04
Installation, Operation and Service Manual
Serial numbers above K39863
Please visit https://www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
25/50HI425A-S Wall Mount Dispenser
with SensorSAFE Dispensing
25/50CI425A/W-L Countertop Dispenser
with Lever Dispensing
25/50CI425A/W-S Countertop Dispenser
with SensorSAFE™ Dispensing
25/50HI425A-SI Wall Mount
Ice-only Dispenser with
SensorSAFE Dispensing
25/50CI425A/W-LI Countertop Ice-only
Dispenser with Lever Dispensing
25/50CI425A/W-SI Countertop
Ice-only Dispenser with
SensorSAFE™ Dispensing
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.

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Questions and Answers

  • M
    maryadamsAug 8, 2025
    Why does my Follett 50CI425W Water Dispenser ice machine run continuously?
    • C
      Christopher KingAug 8, 2025
      If your Follett Water Dispenser's ice machine runs continuously, it might be due to a faulty or incorrectly positioned bin stat. First, check if the bin stat is positioned correctly. If it doesn't open when ice is placed on the capillary tube, you should replace it.
  • L
    loricervantesAug 17, 2025
    What to do if my Follett Water Dispenser does not dispense ice?
    • Q
      qbarberAug 17, 2025
      If your Follett Water Dispenser does not dispense ice, there could be several reasons: 1. The power switch might be off or faulty. Check the switch and turn it on, or replace it if it's faulty. 2. The dispense switch could be faulty. Consider replacing the switch. 3. There might be a wheel motor malfunction. Inspect the motor and replace it if necessary.
  • L
    Lauren AndersonAug 28, 2025
    How to fix a Follett 50CI425W when the dispense wheel rotates continuously?
    • A
      Allison SanchezAug 28, 2025
      If the dispense wheel of your Follett Water Dispenser rotates continuously, the dispense switch contacts may be burned out. Replace the dispense switch to resolve this issue.

Summary

Specifications and Technical Details

Electrical, Plumbing, and Ventilation

Key requirements for power, water, and airflow.

Installation Guide

Installation Preparation and Warnings

Pre-installation checks, safety warnings, and general guidelines.

Dispenser Installation Procedures

Guides for countertop and wall mount dispenser installation.

User Operation and Maintenance

Dispenser Operation and Cleaning

How the dispenser works and recommended cleaning schedules.

User Interface and Cabinet Care

Instructions for operating controls and cleaning the exterior.

Service and Troubleshooting

Ice Machine Operation and Diagnostics

Principles of ice making, diagnostics, and error conditions.

Wiring Diagrams

Electrical schematics for lever and SensorSAFE models.

Dispenser Troubleshooting Guides

Guides for diagnosing and fixing common dispenser issues.

Ice Machine Removal and Repair

Ice Machine Removal Instructions

Steps for safely removing the ice machine from the dispenser.

Evaporator Service Procedures

Procedures for evaporator disassembly, reassembly, and replacement.

Parts and Component Identification

Dispenser Parts and Accessories

Components for dispenser exterior, chute, electrical, and water systems.

Ice Machine Parts Breakdown

Exploded views and part numbers for ice machine assemblies.

Warranty and Support Information

Warranty Registration and Evaluation

Instructions for registering the product and providing feedback.

Follett 50CI425W Specifications

General IconGeneral
BrandFollett
Model50CI425W
CategoryWater Dispenser
LanguageEnglish

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