50
Troubleshooting
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE WHAT TO DO
Replace the batteries.
Insert the test strip with contact
bars end rst and facing up.
Please contact customer
services.
Batteries exhausted.
Test strip inserted upside down
or incompletely.
Defective meter or test strips.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Repeat the test with a new test
strip.
Repeat the test with a new test
strip. Apply sample only when
ashing “
” appears on the
display.
Please contact customer
services.
Defective test strip.
Sample applied after automatic
switch-off (3 minutes after last
user action).
Defective meter.