Nothing working on opener 1. Power supply
2. Plug wire is loose
1. Check the power supply from electronic plug on
opener.
2. Carefully open the opener cover, check all plug wires
on control boards.
Opener not working,
Display shows
Faulty learning on “Up”
or “Down” limit travelling
Redo system opening and closing limits. See Section 1
under Programming Instructions.
Door moves up only.
Will not move down; display shows
Photocell function has been activated, but
without connecting any photo cell device.
Turn off the photo cell function if photo cell
device not connected. See Section 6 under
Programming Instructions.
Up and Down moving is reversed
Reversed plug wire between gear motor
and motherboard
※
Firstly, disconnect power supply, then open the cover
and reverse the plug wire between gear motor and
board. Rerun system opening and closing limits.
Door was automatically reversed
15-40 cm before the door closed
completely
Automatic Safety Return. Due to an old
and improperly adjusted garage door.
Unbalanced, weak, or defective springs.
1. Check the door springs in all door positions.
2. Re-set the system open/close limits
3. Increase the force setting for automatic reverse.
Remote is not working
1. Dead battery
2. Antenna is loose or not well extended
3. Interference between remote/receiver
1. Replace battery
2. Extend the antenna on the opener
3. Get rid of interference
Cannot code in new remotes 1. Maximum stored remotes reached
2. New remote is not compatible
with opener
1. Press “code” button over 8 Sec until LED displays “C”.
All stored codes deleted, code in new remotes again.
2. Use only Force approved remotes
Display shows
Opener does not work.
1. Loose gear motor plug wire
2. Damage to gear motor
3. Damage to control board
1. Re-insert plug wire on gear motor
※2. Replace new gear motor
※3. Replace new control board
after opener has only moved a
few centimeters
1. Hall sensor wire plug has loosed between
2. Hall sensor or board is damaged
1. Check the wire plug
※2. Check the hall sensor
※3. Replace control board
NOTE: In accordance with EN 12635, solutions marked with ※ are only to be performed by a competent/
qualified person.
COMMON FAULTS & SOLUTIONS
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