Warranty
We are exempt from the warranty and product liability if the unit has been modified without our prior
consent or improper installations are performed or initiated against our assembly instructions.
Furthermore, we assume no responsibility for the inadvertent or negligent operation of the operator, as
well as for the improper maintenance of the operator and accessories, nor for the improper maintenance
of the door and its counterbalance mechanism. Batteries, light bulbs, and LEDs are also excluded from
the warranty claims.
Duration of Warranty
In addition to the legal guarantee of the dealer from the purchase contract, we provide the following
warranty from date of purchase:
• 3 Years
• 2 Years on radio and accessories
The warranty time is not extended upon using the warranty. For replacement deliveries and rectification
work, the warranty period is six months or at least the remainder of the warranty period.
Conditions
The warranty applies only to the country where the product was purchased. The product must have been
purchased through our authorized distribution channels. The warranty only covers damage to the
contractual item itself. Reimbursement of expenditure for dismantling and installation, testing of
corresponding parts, as well as demands for lost profits and damages are excluded from the guarantee.
The receipt of purchase serves as proof of warranty.
Performance
For the duration of the warranty, we shall resolve any defects of the product which are demonstrably
attributable to a material or manufacturing defect. At our discretion, we shall, free of charge, replace the
defective product for a non-defective, repair or refund a diminished value. Excluded are damages
caused by:
• Improper installation and connection
• Improper commissioning and operation
• External influences such as fire, water, abnormal weather conditions
• Mechanical damage due to accidents, dropping or shock
• Negligent or deliberate destruction
• Normal wear and tear or poor maintenance
• Repair by unqualified persons
• Use of non-original parts
• Removal or obscuring of the serial number
• Replaced parts become property of the manufacturer
WARRANTY CONDITIONS
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