Warranty Service: If you think your product is
defective, call Franklin’s Customer Service Desk, 1-
800-266-5626, to request a return merchandise
authorization (“RMA”) number, before returning the
product (transportation charges prepaid) to:
Franklin Electronic Publishers, Inc.
Attn: Service Department
One Franklin Plaza
Burlington, NJ 08016-4907
If you return a Franklin product, please include your
name, address, telephone number, a brief
description of the defect and a copy of your sales
receipt as proof of your original date of purchase.
You must also write the RMA prominently on the
package if you return the product; otherwise there
may be a lengthy delay in the processing of your
return. Franklin strongly recommends using a
trackable form of deliver to Franklin for your return.
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