14 Problem Solving
388
Problem Solving
14
Documents are
often jammed.
Are suitable types of
documents being used?
Correctly load documents suitable for the
document feeder.
Refer to "3 Copy" > "Copying Procedure" in the User
Guide.
Are you trying to use irregular
shaped documents, business
cards, transparencies, or thin
documents?
Are you trying to use
documents with sticky tags,
paper clips or adhesive tape?
Remove sticky tags, paper clips or adhesive
tape from the document before copying.
Are the document guides set
in the correct positions?
Adjust the document guide positions.
Refer to "3 Copy" > "Copying Procedure" in the User
Guide.
Is a piece of torn paper
remaining in the document
feeder?
Open the document feeder cover and check
inside.
Refer to "Document Jams" (P.517).
Are you trying to copy
originals of different sizes at a
time?
The machine cannot copy original of
different sizes at a time.
An edge of the
document is
folded.
Is the document curled? Flatten the curl and load the document
again.
Cannot copy in
color.
Is [Output Color] set to [Black
& White]?
Set [Output Color] to [Color].
Refer to "3 Copy" > "Copy" > "Output Color (Selecting
the Color for Copying)" in the User Guide.
Is a message displayed on the
touch screen prompting you
to replace the toner
cartridge?
Replace the toner cartridge of the color
indicated in the message.
Refer to "Replacing Toner Cartridges" (P.54).
Is a message displayed on the
touch screen prompting you
to replace the drum
cartridge?
Replace the drum cartridge indicated in the
message.
Refer to "Replacing Drum Cartridges (for Customers
Having a Spot Maintenance Contract)" (P.58).
Symptom Cause Remedy
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