Error Code
497
Problem Solving
14
062-790
[Cause] Copying of the scanned document is prohibited.
[Remedy] Refer to "1 Before Using the Machine" > "Legal Notice" in the User Guide.
072-310
072-311
[Cause] An error occurred in Tray 2.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
077-322
077-323
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
077-327
[Cause] Tray modules exceeding the prescribed number or the ones for other machine types are
connected.
[Remedy] Remove unnecessary tray modules.
091-312
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
092-316
[Cause] Temperature sensor of the machine detected abnormality.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
092-318
[Cause] Density of Yellow color is low. Drum cartridge or toner cartridge may not be set properly.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, pull out the drum
cartridge (yellow) and the toner cartridge (yellow), and then insert them again.
If the error still is not resolved, contact our Customer Support Center.
092-319
[Cause] Density of Magenta color is low. Drum cartridge or toner cartridge may not be set
properly.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, pull out the drum
cartridge (magenta) and the toner cartridge (magenta), and then insert them again.
If the error still is not resolved, contact our Customer Support Center.
092-320
[Cause] Density of Cyan color is low. Drum cartridge or toner cartridge may not be set properly.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, pull out the drum
cartridge (cyan) and the toner cartridge (cyan), and then insert them again.
If the error still is not resolved, contact our Customer Support Center.
092-321
[Cause] Density of Black color is low. Drum cartridge or toner cartridge may not be set properly.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, pull out the drum
cartridge (black) and the toner cartridge (black), and then insert them again.
If the error still is not resolved, contact our Customer Support Center.
093-320
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
Error Code Cause and Remedy