Image Quality Trouble
461
Problem Solving
15
White dots
appear in black
filled areas.
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.62).
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges R1, R2, R3, or R4
(for Customers Having a Spot Maintenance Contract)"
(P.85).
Printed toner
smudges when
rubbed with your
finger.
Toner is not fused.
The paper is soiled
with toner.
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.62).
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.62).
The entire paper
area is printed
black.
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges R1, R2, R3, or R4
(for Customers Having a Spot Maintenance Contract)"
(P.85).
High-voltage power supply
may have malfunctioned.
Contact our Customer Support Center.
Nothing is printed. Two or more sheets of paper
are being fed simultaneously
(double-feed).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.62).
No toner remains in the toner
cartridge.
Replace the toner cartridge with a new one.
Refer to "Replacing Toner Cartridges" (P.80).
Power supply or high-voltage
power supply may have
malfunctioned.
Contact our Customer Support Center.
Symptom Cause Remedy
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