15 Problem Solving
502
Problem Solving
15
016-456
[Cause] Received a message from the SNTP server stating that the server is not synchronized
with the standard time source.
[Remedy] Confirm the SNTP server settings.
Refer to "Machine Clock/Timers" (P.160).
016-461
[Cause] When [Assurance Level] under the [Transfer Image Log] is set to [High], you may not be
able to create a new job because of a restriction resulting from the congestion of un-
forwarded image logs.
[Remedy] Confirm the status of the server managing the image logs and the network status, and
eliminate the source obstructing image log forwarding to the image log server. Take one
of the following measures:
Confirm the forwarding settings, and then forward all un-forwarded logs.
Change the [Assurance Level] to [Low]. In this case, the image logs may not be
forwarded and may be deleted successively.
When using the Image Log Kit (PostScript), and you switch the machine power off and
then on, or when the machine restarts automatically, switch off the machine power,
make sure that the touch screen is blank, and then switch on the machine power.
016-500
016-501
016-502
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
016-503
[Cause] Unable to resolve the SMTP server name when sending e-mail.
[Remedy] Check on CentreWare Internet Services whether the SMTP server settings are correct.
Also, confirm whether the DNS server settings are correct.
016-504
[Cause] Unable to resolve the POP3 server name when sending e-mail.
[Remedy] Check on CentreWare Internet Services whether the POP3 server settings are correct.
Also, confirm whether the DNS server settings are correct.
016-505
[Cause] Unable to log into the POP3 server when sending e-mail.
[Remedy] Check on CentreWare Internet Services whether the user name and password used on
the POP3 server are correct.
016-506
[Cause] Unable to write the image log because the image log storage space is insufficient on the
machine.
[Remedy] Execute the job again. If the error still is not resolved, take one of the following
measures:
Delete unnecessary image logs
Change the [Assurance Level] for image logs to [Low]
In this case, the contents of the logs are not secured.
016-507
[Cause] When using the Image Log Control feature, failed to forward the image log to the
server.
[Remedy] Either set the forwarding rule for image logs from the server to the machine, or set
[Transfer Image Log] to [Disabled].
016-508
[Cause] When using the Image Log Control feature, failed to forward the image log to the
server.
[Remedy] Set the forwarding rule for image logs from the server to the machine.
Error Code Cause and Remedy
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