197 Troubleshooting
Printing Problems
Problem Action
Job did not print or incorrect
characters printed.
Ensure that Ready appears on the LCD panel before you send a job
to print. Press the (Menu) button to return to Ready.
Ensure that print media is loaded in the printer. Press the (Menu)
button to return to Ready.
Verify that you are using the correct print driver.
Ensure that you are using the correct Ethernet or USB cable and that
it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the interface of your printer from Admin Menu.
Determine the host interface you are using. Print a Printer Settings
page to verify that the current interface settings are correct. Refer to
"Printing a Printer Settings Page" on page 156 for details on how to
print a Printer Settings page.
Print media misfeeds or multiple
feeds occur.
Ensure that the print media you are using meets the specifications for
your printer.
See also:
• "Usable Print Media" on page 117
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted
correctly.
Ensure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the PSI or the MPF when you load it.
Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media
you are using.
See also:
• "Loading Print Media" on page 122
Turn the print media over or around and try printing again to see if
feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading
the print media.
Load a print media source only when it is empty.
The envelope is creased after
printing.
Ensure that the envelope is loaded as instructed in "Loading
Envelope in the Multipurpose Feeder (MPF)" on page 129 or
"Loading Envelope in the Priority Sheet Inserter (PSI)" on page 136.
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