Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the safety notes in the "Safety/R egulations" manu al when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. I f you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a no te of any error messages displayed.
► Sw itch the notebo ok off.
► Please contact the H otline/Service Desk.
You can find the telephone numbers in the service desk list. Please have
the fo llowing information ready when you call:
• The model name and serial nu mber of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on th e screen a nd information on acoustic signals.
• Any changes you have made to th e hardware or so ftware since
receiving the notebook.
• Any changes yo u have made to the BIOS Setup settings s ince receiving the not ebook.
• Your system configuration and all p eripheral devices connected to y our system.
• Your sales contract.
Our notebooks
have been designed primarily with mobile applications in mind. T his
means that con
siderable effort ha s been made to optimise components and equipment
in terms of we
ight, space and energy requirements. Depending on the particular
configuratio
n you have purchased, it i s possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drive rs which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment. A list of a pproved drivers and current BIOS
versions c
an be downloaded from: "
http://ts.fujitsu.com/suppor t/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► N ote the ID nu mber of your device. The ID number is found on the type rating
plate on the back or underside of t he casing.
► For further clarification of the problem, contact the Help Desk fo r your country (see the Help
Desk list or visit the In ternet at "
http://ts.fujitsu.com/suppor t/servicedesk.html"). When you
do this, please have ready the ID numbe r and serial number of your system.
62 Fujitsu Technology Solutions
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