Items to check before contacting the dealer where you bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning
Findings
Model
fi-5110C
Serial No. (*)
(Example) 000001
Production date (*)
(Example) 2004-08 (August, 2004)
Date of purchase
,
Symptom
Frequency of trouble
Total Page Count(ADF)
(**)
*Please confirm the necessary information in the product label. (Refer to
6.5 Checking labels on the scanner)
**Please confirm the "Scanners and Cameras" dialogbox . (Refer to
5.1 Consumable and Replacement Cycle)
Installation or PC connection issues
Trouble of connection to your PC
Meaning
Findings
OS
Displayed error
message
(For support engineers, please record the error message and send images of captured screen.)
Interface
(Example) USB 1.1
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