Fujitsu ScanSnap iX100 User Manual

Troubleshooting
This section explains how to solve troubles you may encounter upon installing or uninstalling the
software related to the ScanSnap.
l "How to Find Your Solution" (page 104)
l "If Your First Attempt to Install Failed" (page 105)
l "If You Have Installed the Software Before" (page 106)
l "When the ScanSnap Manager Icon Does Not Appear" (page 114)
l "When ScanSnap Manager Does Not Operate Normally" (page 116)
l "When You Cannot Uninstall the Software" (page 124)
For details about the troubles you may encounter and the solutions while using the ScanSnap, refer
to the following:
l "Troubleshooting" in the ScanSnap Manager Help
To display this section, right-click the ScanSnap Manager icon
in the notification area, and
select [Help] → [Troubleshooting] from the "Right-Click Menu" (page 45).
l ScanSnap Support Site (http://scansnap.fujitsu.com/g-support/en/)
If you cannot solve the problem after referring to the above section, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.
Troubleshooting
103

Fujitsu ScanSnap iX100 Specifications

General

Color scanning	Yes
Duplex scanning	No
Maximum scan size	216 x 360 mm
Optical scanning resolution	600 x 600 DPI
Flatbed scan speed (b/w, A4)	5 sec/page
Black/white scanning color modes	Grayscale, Monochrome
Scanner type	CDF + Sheet-fed scanner
Product color	Black
Sensor type	CIS
Built-in processor	GI
Daily duty cycle (max)	- pages
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Scanning media types supported	Business Card, Photo paper, Plain paper, Post Card(JPN)
Maximum ISO A-series paper size	A4
USB version	2.0
Standard interfaces	USB 1.1, USB 2.0, Wireless LAN
Current	0.5 A
Input voltage	5 V
Battery capacity	720 mAh
Power supply type	AC/Battery
Power consumption (standby)	0.5 W
Power consumption (typical)	4.7 W
Power consumption (PowerSave)	2.2 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	RoHS, ENERGY STAR
Cables included	USB
Bundled software	ScanSnap Manager 6.3\\r ScanSnap Organizer\\r CardMinder 5.2\\r ABBYY FineReader for ScanSnap 5.0\\r Scan to Microsoft SharePoint
Minimum scan size	25.4 x 25.4mm
Scan media weight	52 - 209 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Harmonized System (HS) code	84716070

Weight and Dimensions

Depth	47.5 mm
Width	273 mm
Height	36 mm
Weight	470 g