49-2000989 Rev. 2 35
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service
Problem Possible Cause What To Do
Oven does not work or
appears not to work.
Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode. 9HULI\WKDWWKHRYHQLVQRWLQ6DEEDWK0RGH6HHWKH6SHFLDO
Features section.
“Crackling” or “popping”
sound.
This is the sound of the metal heating and
cooling during both the cooking and cleaning
functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range cycles the heating elements by
turning relays on and off to maintain the oven
temperature.
This is normal.
Clock and timer do not
work.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Oven controls improperly set. 6HHWKH8VLQJWKHNLWFKHQWLPHUVHFWLRQ
Storage drawer won’t
close
Power cord may be obstructing drawer in the
lower back of the range.
Reposition the drawer and power cord. See the Storage Drawer
Removal instructions in the Care and cleaning of the range
section.
Rear drawer support is on top of the guide rail. Reposition the drawer. See the Storage Drawer Removal
instructions in the Care and cleaning of the range section.
Oven door is crooked. The door is out of position. Because the oven door is removable, it sometimes gets out of
position during installation. To straighten the door, re-install the
door. See the "Lift-Off Oven Door" instructions in the "Care and
Cleaning" section.
Oven light does not work. Light bulb is loose or defective. Tighten or replace bulb.
Pad operating light is broken. Call for service.
Oven will not self-clean. The temperature is too high to set a self-clean
operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set. See the Cleaning the Oven section.
The probe is plugged into the outlet in the
oven.
Remove the probe from the oven.
Oven will not steam
clean.
Display flashes HOT. Allow the oven to cool to room temperature and reset the
controls.
Oven controls improperly set. 6HHWKH8VLQJ6WHDP&OHDQVHFWLRQ
Oven door is not closed. Make sure you close the door to start steam clean cycle.
Excessive smoking
during clean cycle.
Excessive soil or grease. Press the Cancel/Off pad. Open the windows to rid the room
of smoke. Wait until the LOCKED light goes off. Wipe up the
excess soil and reset the clean cycle.
Excessive smoking
during broiling.
Food too close to burner element. Lower the rack position of the food.
Oven door will not open
after a clean cycle.
Oven too hot. Allow the oven to cool below locking temperature.
Oven not clean after a
clean cycle.
Oven controls improperly set. See the Cleaning the Oven section.
Oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for a
longer period of time.
"LOCK DOOR" flashes in
the display.
The self-clean cycle has been selected but the
door is not closed.
Close the oven door.
DOOR LOCK light is on
when you want to cook.
The oven door is locked because the
temperature inside the oven has not dropped
below the locking temperature.
Press the Cancel/Off pad. Allow the oven to cool.
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