Gemalto AT9000 MK2 - User Manual

Questions and Answers

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Erin EllisonAug 13, 2025
Why does the Error LED illuminate when scanning a document on my Gemalto AT9000 MK2 Scanner?
- A
  Aaron LeeAug 13, 2025
  The Error LED might illuminate due to several reasons: * The scanned document may not be machine-readable; this is normal if only an image is captured. * The document's print quality might be poor or not conform to specifications like ICAO 9303 or OCR B font requirements. * High ambient light could be interfering; ensure ambient light compensation is enabled in the software SDK, re-orient the reader to avoid direct bright light, or install a document reader hood. * The unit might not be configured to read the specific document type. In this case, verify the reader configuration.
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Michael DicksonAug 17, 2025
What to do if my Gemalto AT9000 MK2 Scanner is not communicating with my PC?
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  benjamin98Aug 17, 2025
  If your scanner isn't communicating with your PC, ensure that the USB cable is properly connected to the host system. Also, verify that the USB driver is installed correctly. Make sure that only one scanner is connected to the host system and that only one instance of the host application is running.
B
Brenda SmithAug 21, 2025
What to do if my Gemalto AT9000 MK2 demo application is not working?
- M
  Michael TorresAug 21, 2025
  If the demo application isn't working, first verify that only one copy of the application is running. If the issue persists, remove the existing application and reinstall the software. Also, confirm that no other application that accesses the document reader is running. Finally, ensure you have the necessary PC administrative rights; if not, consult your IT support.
C
Christine RobertsAug 25, 2025
How to fix a Gemalto Scanner that becomes unresponsive?
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  Timothy GarciaAug 25, 2025
  If your scanner becomes unresponsive, try closing and restarting the application. If that doesn't work, disconnect the USB and PSU from the PC and then reconnect them. As another option, disconnect the USB and PSU, close the application, and then restart your PC. After the PC restarts, reconnect the document reader and then open the application.
J
Jennifer CabreraAug 28, 2025
Why aren't the USB peripherals attached to my Gemalto AT9000 MK2 Scanner powering on?
- A
  Alison AbbottAug 28, 2025
  If USB peripherals attached to the reader aren't powering on or functioning correctly, it may be because you need to use the external power supply when attaching external devices. Verify the AC power source, ensure the AC cable is connected to the AC power source, and confirm that the power cable is connected to the power supply port on the back panel.
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dianeboyleAug 31, 2025
What to do if the Ready LED is continuously blinking on my Gemalto AT9000 MK2 Scanner?
- W
  William DeanSep 1, 2025
  If the Ready LED is continuously blinking, ensure that the USB cable is properly connected. Additionally, verify that your PC is USB 2.0-compliant, as the system may lack USB 2.0 capability.
R
Richard WallSep 5, 2025
What does it mean if the Ready and Error LEDs are continuously blinking on my Gemalto AT9000 MK2?
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  Matthew AdkinsSep 5, 2025
  If the Ready and Error LEDs are continuously blinking, it indicates that the system likely only has USB 1.1 capability. To resolve this, install the reader on a PC that supports USB 2.0.
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jwintersSep 9, 2025
What to do if the LEDs do not come on during power up on Gemalto AT9000 MK2?
- A
  Alan DaughertySep 9, 2025
  If the LEDs do not come on during power up, momentarily depress the power switch. Verify the reader is connected to a USB 2.0 host port and/or external power supply.

Summary

Important Notices

Warranty, Limited Remedy and Liability

Outlines warranty terms, remedies, and liability limitations for the product.

Office Locations

The Americas Office

Contact details for Gemalto's office in The Americas region.

EMEA Office

Contact details for Gemalto's office in Europe, Middle East, and Africa.

Asia Pacific & Australia Office

Contact details for Gemalto's office in Asia, Pacific, and Australia.

Preface and Document Overview

Revision History

Electromagnetic Compatibility (EMC) Standards

Radio Frequency Rules and Regulations

Product Labelling and Compliance

FCC Labelling Information

Details compliance statements required by FCC regulations for the device.

Canada Labelling Information

Details compliance statements required by Canadian regulations for the device.

Product Disposal Guidelines

Packing for Transportation

Essential Safety Information

Critical Warnings

Indicates hazardous situations that could result in death or serious injury if not avoided.

Important Cautions

Indicates hazardous situations that could result in injury or equipment damage if not avoided.

Key Notices

Provides additional important information or highlights potential issues requiring attention.

1. Introduction to the Document Reader

Supported Documents and Formats

Lists the types of documents and data formats the reader can process.

Imaging Features Overview

Physical Design Features

Common Application Scenarios

Document Security Features

True-Color and Anti-Glare Imaging Technologies

Reader Components and Indicators

Document Scan Window

Describes the glass surface where documents are placed for scanning.

Status and Activity Indicator Lights

Explains the meaning of different LED lights indicating reader status and scan results.

Reader Back Panel Connections

Document Hood Functionality

2. Installing the Document Reader

Installation Prerequisites

Lists the system requirements and conditions needed before installing the reader.

Unpacking the Reader Package

Provides instructions on how to unpack the reader and verify its components.

Software Installation Procedure

Connecting Reader Cables

Powering On and Self-Test

Testing Reader Installation

Performing the Reader Installation Test

Step-by-step guide to test reader functionality using software and a test card.

3. Reading Documents

Document Layout and MRZ

Illustrates typical document layouts, focusing on photos and the Machine-Readable Zone (MRZ).

Standard Document Reading Procedures

4. Routine Maintenance

Powering the Reader On and Off

Instructions for turning the document reader on and off.

Cleaning the Document Reader

Guidance on how to clean the reader's glass and body for optimal performance.

Replacing the Document Window Glass

Adjusting the Document Clip Height

5. Technical Specifications

Physical Specifications

Details the physical dimensions, weight, and imaging window size of the reader.

Electrical Specifications

Lists input voltage, power consumption, and connector type for the reader.

Environmental Specifications

Outlines operating and storage temperature and humidity ranges for the reader.

Communication Interfaces and Protocols

Describes USB interface, host power, and USB connectors used by the reader.

Optional Power Supply Specifications

Details specifications for the optional external power supply unit.

Smart Card and RF Chip Interfaces

Covers RF chip and smart card interface details and protocols supported.

Regulatory Information and Standards Compliance

6. Troubleshooting Common Issues

LED Indicators Not Working

Addresses issues where LEDs do not illuminate or blink incorrectly during power-up or scanning.

Reader Not Communicating with PC

Guides on resolving communication problems between the reader and the host PC system.

Error LED During Scanning

Explains causes and solutions when the Error LED activates during document scanning.

Troubleshooting Demo Application Issues

RF Chip Reading LED Behavior

Reader Unresponsiveness Solutions

USB Peripheral Power and Functionality

7. Customer Service and Support

Information for Contacting GTS

Lists essential information required for effective troubleshooting with Gemalto's Global Technical Services.

Contacting Gemalto Global Technical Services

Provides contact information and email for Gemalto's Global Technical Services.

Returning the Reader for Maintenance and Repair

Gemalto AT9000 MK2 Specifications

General

Brand	Gemalto
Model	AT9000 MK2
Category	Scanner
Language	English