Maintenance Procedures
032-0265-EN Rev 1 5-7
The Scanner does not
initialize when the
software is opened
The scanner has not been
turned on
If the green power indicator
light is off, switch on the
DenOptix QST scanner per
pg. 4-10.
The lid on the carousel well
is open
Close the lid.
The USB 2.0 cable between
the scanner and computer is
loose or defective.
Reconnect the cable. Check
for tightness. Swap with a
known good cable if
possible.
The computer does not
recognize that the scanner is
connected or the scanner
has not been added to the
Device Manager
Turn off the scanner and re-
install the DenOptix QST
systems software driver.
Turn the unit on.
There is a hardware problem
with the DenOptix QST
scanner.
Call your service
representative
After scanning, no
image appears on the
monitor
There are no imaging plates
on the carousel.
Ensure that the exposed
imaging plate is properly
mounted for scanning
The imaging plate is
mounted backwards on the
carousel.
The imaging plates are to
bemounted with the white or
blue surface visible. Turn
incorrectly mounted plates
around and rescan
The imaging plate was
erased prior to scanning.
Ensure that imaging plates
are mounted under low light
conditions as outlined on
pg. 3-12 (Site Selection)
Hardware failure. Call your service
representative.
X-ray source failed. Call your service
representative.
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