Troubleshooting / Quick Reference Guide
36 Owner’s Manual for 60 Hz Synergy™ Generators
Load Shed Troubleshooting
1066 VSCF Speed
mismatch
RED Unit shuts down
during Operation
or starting.
Check the
LEDs/Screen
for alarms.
1) Fuel problem (pressure loss). Check fuel supply and
attempt to restart unit.
2) A large load is not wired through the load shed module.
Contact installing dealer to correct installation.
3) Large overload. Remove load and attempt to restart
unit.
4) Throttle or engine problem. Contact an Independent
Authorized Servicing Dealer.
1070 Small fan
failure
YELLOW “Small fan failure”
is displayed. If
unit was running
in AUTO and
utility returns, it
will continue to
run for 80 minutes
to cool electronics
without fan.
Check the
LEDs/Screen
for alarms.
Small fan current incorrect. Probable causes are:
1) Fan wiring or mechanical problem. Contact an
Independent Authorized Servicing Dealer.
2) Air path is blocked. Check AVR filter.
KEEP FINGERS AWAY FROM FAN HOUSING—
PERSONAL INJURY CAN OCCUR IF FAN IS RUNNING.
Table 5-2. Synergy Troubleshooting
Ecode/Active
Alarm
LED Problem Things to
Check
Possible Causes/Solution
Table 5-3. Load Shed Troubleshooting
Symptom Possible Causes
Generator stalls when large load is
supplied.
1) Total load is too big for the generator and fuel type. Contact installing dealer to correct
installation.
2) A large load is not wired through the load shed module. Contact installing dealer to
correct installation.
Large loads keep getting shed and
locked out (load LED goes out for 30
minutes).
Total load is too big for generator. Contact installing dealer to correct installation.
Output voltage is low/high. Voltage calibration incorrect. Contact an Independent Authorized Servicing Dealer.
Generator does not pull full power. Current calibration incorrect. Contact an Independent Authorized Servicing Dealer.
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