22 I Quick Reference Guide
INFOTAINMENT
GENESIS INTELLIGENT APP TROUBLESHOOTING
Remote Start Commands Unsuccessful
● See Precondition rules and ensure they’re fully met.
Preconditions:
• Ignition is OFF
• Alarm is armed
(i.e., vehicle locked by key fob or Remote Door Lock)
• Gearshift level is in the P (Park) position Brake pedal is not
depressed
• Engine hood is securely closed
• All the doors are closed and locked
• The tailgate or trunk lid is closed
• The security / panic system is not activated
• The battery power is not low
• Vehicle is located in an open area
• It has been less than 7 days since last vehicle ignition off
• Vehicle located in area with good cell reception.
● Ensure vehicle is not in an enclosed area and as in an area with
good cell coverage.
● Ensure your mobile device has good cell coverage.
● Having your mobile device connected to WiFi may improve GCS
Remote Command Success Rate.
● Uninstall/Reinstall App to ensure latest version.
● Attempt Infotainment Reset, see below Infotainment Troubleshoot
for details.
● Ensure Infotainment has latest software update:
https://update.genesis.com/US/EN/navigationUpdate
● If issue persists, please contact Genesis Customer Care.
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