We come to you and provide you with alternative transportation. While your
vehicle is being serviced under this program, qualified drivers will be provided a
courtesy replacement Genesis brand vehicle at no additional cost. You must be
at least 25 years of age (in most states) with a valid driver’s license to drive a
loaner vehicle. Please provide your Service Advocate with the following
information:
• Insurance company name, policy number, and expiration date
• Driver‘s license number, state, expiration and birth date
• Credit card number and expiration date (standard requirement for rental car use)
• The above information for any additional drivers
Vehicle Eligibility
For original retail owners of the Genesis vehicle, all normal factory-
recommended scheduled maintenance is covered for the first 3 years or 36,000
miles, whichever comes first. The Service Valet Program is applicable to all
Genesis specified model vehicles purchased in the United States from
authorized Genesis retailers for the first 3 years or 36,000 miles. The program is
not in effect outside of the United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are
excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.)
and is subsequently titled salvaged, flooded, or reconstructed, it is no longer
eligible for the benefits of the Genesis GV70 complimentary maintenance
Program.
Guidelines for Scheduling Maintenance
The Service Valet Program covers factory-recommended scheduled
maintenance for the first 3 years or 36,000 miles, whichever comes first.
Covered maintenance costs include all labor and parts necessary to complete
the factory recommended service. Having your vehicle serviced at the specified
time/mile intervals is critical in maintaining long-term durability. Failure to have
your vehicle serviced at the specified interval may invalidate the warranty under
certain circumstances.
If for any reason a service is missed, the authorized Genesis retailer will perform
the next or missed major service.
Some owners may wish to have their oil changed more frequently and follow
severe factory recommended service intervals. The customer must pay for any
additional services performed on the vehicle. Service procedures not
specifically referenced in the Genesis Customer Care Quick Reference Guide
must be preauthorized by a Genesis Aftersales Market Manager or a Market
Manager.
COMPLIMENTARY LOANER VEHICLE
COMPLIMENTARY MAINTENANCE COVERAGE
GENESIS SERVICE VALET PROGRAM TERMS AND CONDITIONS
40 I Quick Reference Guide
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