If the WGM fails to connect (and displays the Enter PIN screen again) after the two-minute
connection countdown, please call DIRECTV Customer Care at 1-800-531-5000.
Step 4: Complete adding the WGM at the Client location.
When back at the WGM location:
• Select Continue. A two (2) minute countdown will display as the WGM connects to the
network.
• The Enter PIN screen will display after the connection countdown.
• Using the DIRECTV Genie Remote Control (RC71), enter the PIN you noted in Step 3.
• Follow the onscreen instructions for Create a Location, Copy Settings, Program Remote
Control, and other options.
• When the Congratulations screen displays, select Watch TV or Browse Guide.
:: NOTE
You may also find troubleshooting tips for the Wireless Genie Mini at directv.com/wirelessgeniemini.
* IMPORTANT: If adding multiple WGMs, use the same PIN and complete the connection process for WGM, one at a time, before
selecting DONE on the Add a Client screen. DIRECTV allows up to eight (8) WGMs per account.
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