Genius Scanner
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Appendix B: Customer Service and Warranty
If you encounter problems with your scanner, please review the installation instructions and
troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last page of this
guide. To avoid any delay, please have the following information available before calling:
• Scanner name and model number
• Scanner serial number (located at rear of scanner near port connectors)
• A detailed description of the problem
• Your computer manufacturer and its model number
• The speed of your CPU (Pentium 133, etc.)
• Your current operating system and BIOS (optional)
• Name of program package(s), version or release number and manufacturer of the
program
• Other USB devices installed
We are continuously enhancing the performance of our product drivers. To check for the updated
device driver you may visit our Web Site. (Please refer to the section of “Contacting Genius” on
the last page of this manual.)
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