Gem
Section
8
Customer Assistance Information
Here
you
will find
out
how to contact Chevrolet/Geo
if
you need assistance. This section also tells
you
how to
obtain service publications and how
to
report any safety
defects
.
This section includes information
on:
The Customer
Satisfaction Procedure, Customer Assistance for Hearing
or Speech Impaired,
BBB
Autoline
-
Alternative Dispute
Resolution Program, Reporting Safety Defects, and
Service and Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your
dealer and Chevrolet/Geo. Normally, any concern with
the sales transaction or the operation
of
your vehicle will
be resolved by your dealer’s Sales
or
Service
Departments. Sometimes, however, despite the best
intentions
of
all concerned, misunderstandings can
occur.
If
your concern has
not
been resolved
to
your
satisfaction, the following steps should
be
taken:
STEP
ONE
--
Discuss your concern
with
a member
of
dealership management. Normally, concerns
can
be
quickly resolved at that level. If the matter has already been
reviewed with the Sales, Service,
or
Parts Manager, contact
the owner
of
the dealership or the General Manager.
STEP
TWO
--
If after contacting
a
member of
dealership management,
it
appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet/Geo Customer Assistance Center by
calling 1-800-222-1020.
In
Canada, contact
GM
of
Canada Customer Assistance Center
in
Oshawa by
calling
1
-8OO-263-3777
(English)
or
I
-800-263-7854
(French).
In
Mexico, call
(525)
254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish).
In
the
U.S.
Virgin Islands, call
1-800-496-9994.
In
other overseas locations, contact
GM
North
American Export Sales
in
Canada by calling
1-905-644-4112.
To Next Page
Loading...
Need help?
General
