We prefer
you
utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may contact the BBB at any time. The
BBB
will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet/Geo. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If
you
accept the decision,
GM
will be
bound by that decision.
The
entire dispute resolution
procedure should ordinarily take about forty days from
the
time
you
file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at
1-800-955-5
100
or the Chevrolet/Geo Customer
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If
you
believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between
you,
your dealer, or
General Motors.
To contact NHTSA,
you
may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington, D.C.
20590
You
can
also
obtain other information about motor
vehicle safety from the Hotline.
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