GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute
Resolution Program*
*This program may
not
be available
in
all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or
to
discontinue its participation
in
this
program.
Both Geo and your Chevrolet/Geo dealer are committed
to
making sure
you
are completely satisfied with your
new vehicle. Our experience has shown that, if a
situation arises where
you
feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of
the New
Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Geo voluntarily participates in BBB
AUTO
LINE.
BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you
may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone:
1-800-955-5
100
To
file a claim,
you
will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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