Troubleshooting
Please troubleshoot your product according to instructions given below. Please reset
your RIDESENSE afterwards. If the problem persists, call the dealer from whom you
have purchased your product or contact GIANT.
Symptom Causes Troubleshooting
ANT+ pairing failure
1. ANT+ device
interference
2. Enter power
saving and sleep
mode
1. Make sure there is no
active ANT transmitter in
existence, e.g.
speed/peddling frequency
device. Press and hold the
RESET button for 12
seconds and wait for the
red and yellow indicator to
light up once respectively
to reset your RIDESENSE.
2. Move the peddling
frequency magnet or speed
magnet across the
RIDESENSE to wake it
up.
Bluetooth pairing failure 1. RIDESENSE is
Bluetooth connected
2. Enter power saving
and sleep mode
1. Check whether the
RIDESENSE is busy when
connected to other
App/devices.
If it remains busy, you may
disconnect it by resetting your
RIDESENSE. Press and hold
the RESET button for 12
seconds and wait for the red
and yellow indicator to light
up once respectively to reset
your RIDESENSE.
2. Move the peddling
frequency magnet or speed
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