Glentronics PRO Series - Primary Pump Troubleshooting; Backup Pump Troubleshooting

Potential Cause THERMAL PROTECTOR TRIPPING OR NOT FUNCTIONING Solutions
Potential Cause PUMP STARTS AND STOPS TOO FREQUENTLY Solutions
Potential Cause PUMP WILL NOT SHUT OFF Solutions
Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions
Potential Cause ABNORMAL SOUND OR VIBRATION Solutions
Pump is not plugged in ...........................
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Poor power source ...............................
Float switch wire is not connected to the controller ....
Locked impeller .................................
 ............................
Defective pump .................................
Locked impeller ............................
Incorrect power supply ......................
Pump running continuously with no water present
Float switches mounted too low ...............
 .................
 ...................
 ..................
Blocked intake strainer ......................

cannot drop down ..........................
 .......................
Check valve is stuck .........................
Check valve on secondary pump will not close
and water recirculates within the system ........
Partially blocked impeller ....................
 ..............
Broken or leaking pipe .......................
Low power voltage ..........................
Check valve is stuck .........................
There is an air lock in the system ..............
Check valve is broken .......................
Blocked intake screen .......................
Defective pump ............................
Plug pump in properly (see instructions)
Check circuit breaker or fuse, and GFI reset button
Check circuit line wires, cable and outlet

Remove strainer and clear obstruction

Replace pump with new pump
Remove strainer and clear obstruction
Check power supply source and voltage



Install or replace check valve


Clear debris from intake strainer






Replace check valve
Replace the check valve on the secondary pump
Remove strainer and clear obstruction

Repair pipe
Check power voltage, wires and cable condition
Replace check valve.

valve is clear of debris
Replace the check valve
Clear debris from intake screen
Replace pump
Potential Cause PUMP WILL NOT SHUT OFF Solutions
Potential Cause PUMP ACTIVATED ALARM Solutions
Potential Cause ABNORMAL SOUND OR VIBRATION Solutions
Page 13
Primary Pump Troubleshooting Guide
Read safety warnings & instructions before attempting any repairs or maintenance.
!
DANGER
Potential Cause THE PUMP WILL NOT START OR RUN Solutions
Backup Pump Troubleshooting Guide
Read safety warnings & instructions before attempting any repairs or maintenance.
Potential Cause BATTERY PROBLEM Solutions
Potential Cause POWER FAILURE Solutions
If the listed solutions do not resolve the problem, follow the instructions within the manual to disconnect the
system from the outlet and battery terminals, then reconnect the system and push the reset button. If the
problem continues, contact Glentronics customer service at 800-991-0466.
!
DANGER
Terminals are corroded .............................
Cables are loose
...................................
Battery is discharged below 25%
.....................
Battery is old or damaged
...........................
Power outage .....................................
An outlet, fuse, or circuit breaker has failed
.............
The charger is unplugged from the wall
................
The control unit is receiving less than 110 volts from the
outle
t ............................................
Backup pump is unplugged ..........................
Backup pump is clogged ............................
Backup pump is broken
.............................
The check valve is stuck and the water cannot pass
through it ........................................

cannot
pass through it ..............................
There is an air lock in the system .....................
The main AC pump failed because of a power outage.
...
The water was coming into the sump faster than the main
pump
could evacuate it .............................

defective
.........................................
The main AC pump is broken
........................

of water
..........................................

cord is wrapped around the AC power cord
.............
Check valve is broken
..............................
Blocked intake screen .........................
Defective pump ..............................
Clean terminals and cables
Tighten wing nuts or bolts
Replace battery if power is out. Only 1 hour of continuous
pumping
power is left. Battery will recharge when power is
restored
Replace battery
None. The backup pump will run off of the battery
Try another outlet, replace the fuse, or reset the circuit breaker
Make sure the power cord is plugged in securely
None, if the utility company has instigated brownouts.
Otherwise, reduce the number of other appliances on the circuit
Make sure the pump is securely plugged into the back of the
control unit
Remove strainer from pump and clean out any debris
Replace the pump
Replace the check valve
Thaw, clean out the blockage, or replace the discharge pipe
Make sure the

/

PVC pipe is clear of debris
None. The backup pump was activated when needed
None. The backup pump was activated when needed

Replace the main AC pump
None. The backup pump was activated as needed. If this is a
recurring problem, install a higher-capacity main pump

Make sure check valve is functioning, or replace it
Clear debris from intake screen
Re
place pump