Page 19
Troubleshooting
Problem Possible Causes Action Required
Mixing time is too long Three-phase mixer is wired wrong Agitators should rotate clockwise
around bowl. If not, electrician must
rewire
Batch size too small
Increase batch size or use smaller
bowl adapter kit. (Contact dealer for
purchase)
Incorrect recipe portions or
temperatures
Follow portions and temperatures per
recipe instructions
Bowl raise sticking or not operational Lack of lubrication on bowl slides Lubricate bowl slides with mineral
oil or food quality grease. If still
sticking, technician must clean bowl-
raise mechanism
One or more gears not working Broken belt Technician to replace belt
Damaged or broken gear Technician to replace gear. Always
stop mixer before shifting gears!
Mixer will not mix medium or heavy
loads.
Incorrect or low voltage Contact electrician
Belt slipping Technician to replace belt
Residue leaking from hub Contaminated hub due to build-up
of meat and/or vegetable juices
(especially tomatoes)
Technician to remove hub and clean
interior. To avoid problem, always
wipe hub and dry after each use.
*Note: Acid from tomato juices will
corrode/contaminate interior parts!
Don’t mix tomatoes in meat grinder!
Agitators touching bottom or sides of
bowl
Defective or dented bowl Remove dents or replace bowl
Defective agitator Replace agitator
Broken whip wires Batch size too large for mixer. Adjust
recipe.
Reduce batch size. (See Capacity
Chart, page 17) Mixture too rm,
speed too high. Reduce speed
Hand utensil dropped into bowl while
mixing
Stop mixer before working on mixture
Broken at beater Ingredients too cold or too large
(e.g. frozen butter, cream cheese cut
in chunks)
Wait for ingredients to reach
room temperature before
mixing. Reduce chunk size
Broken dough hook Batch size too large for mixer Reduce batch size. (See Capacity
Chart, page 17) Adjust recipe
Ingredients too cold or too large Wait for ingredients to reach room
temperature before mixing. Reduce
chunk size
Mixture climbs up dough hook Three-phase mixer is wired
incorrectly
Electrician to rewire
Discoloration of mixed product Bowl has not been thoroughly
cleaned
Clean bowl again (refer to page 15)
Mixer beeps when ‘Start’ button is
pressed
Bowl guard not in closed position. Rotate guard to the right until fully
closed.
Bowl not raised. Raise bowl to highest position.
In the event of a power failure, the unit will shut down, and the timer display will not be illuminated. Once power has
been restored, the timer will display the last programmed/set time. Pressing the ‘Start’ button will begin the mixing
operation.
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