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Contact details for Heatcall Customer Services and Hepworth Heating Ltd. for inquiries.
Boiler testing, certification, CE mark compliance, and directives.
Guidance on hazardous substances, spare parts, and installation requirements.
Instructions for lighting, turning on/off, and using the programmer.
Guidance on cleaning, gas leaks, electrical faults, freezing, and general maintenance.
Installation requirements per British and Irish regulations and standards.
Boiler specifications, SEDBUK rating, and heating system controls.
Guidelines for connecting gas and electrical supplies to the boiler.
Information on water systems, draining, and safety valve installation.
Boiler placement, room ventilation, and required clearances.
Specific requirements for installing boilers in compartments or timber frame structures.
Minimum siting dimensions and rules for flue terminals.
Details on different flue kits and extension options for installation.
Frost protection, pump, bypass, and cylinder requirements for water systems.
Specific instructions for setting up open vented systems and hot water.
Procedures for filling sealed systems, expansion vessels, and safety valves.
Requirements for water makeup, indirect cylinders, and unvented systems.
Overview of different flue packs and their dimensional specifications.
Instructions for cutting flue ducts and ensuring proper overlap and sealing.
Steps for determining flue length, cutting holes, and flue positioning.
Instructions for fitting the wall mounting bracket and securing the flue duct.
Procedures for assembling flue extensions and internal/external fixing.
Guidance on fitting terminal restrictors and applying foam seals.
Steps for unpacking, preparing, and mounting the boiler onto the wall.
Connecting tail pipes, flue spigot, and ensuring correct flue orientation.
Instructions for connecting water systems, filling, venting, and flushing.
Detailed steps for rear/top flue fixing and fan assembly.
Procedures for connecting the gas supply and testing for soundness.
Accessing the control box and making electrical connections.
Connecting the pump and performing essential electrical safety checks.
Fitting the casing and setting up boiler controls and wiring.
Steps for commissioning all systems, sealed systems, and initial burner lighting.
Procedures for testing gas pressure and electrical safety during commissioning.
Comprehensive tests for electrical, gas, and water systems.
Making final adjustments, completing system tests, and filling the Benchmark logbook.
Instructions for safe operation, regular servicing, and user precautions.
User responsibilities regarding Gas Safety regulations and component tampering.
Initial checks, combustion product testing, and burner cleaning.
Detailed steps for cleaning the heat exchanger flueways.
Servicing the injector, performing operational checks, and inspecting flue.
Guidance on electrical checks and troubleshooting electrical supply failures.
A step-by-step diagnostic flowchart for identifying boiler faults.
Explanation of LED indicators for fault conditions and their interpretation.
Troubleshooting pump overrun and checking wiring connections.
Procedures for accessing the boiler and replacing the electrical thermistor.
Steps for replacing the safety temperature limiter and the control board (PCB).
Instructions for replacing the multifunctional control and solenoid assembly.
Procedures for replacing burner, injector, and insulation components.
Steps for replacing the air pressure switch and the fan assembly.
Guide to identifying spare parts and the procedure for ordering.
General