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Troubleshooting
Meter does not enter the test mode after inserting a test strip.
Probable cause
The battery is dead.
The battery is installed
incorrectly or there is no battery
in the meter.
Test strip inserted upside down,
wrong end in, or incompletely
inserted into the meter.
Defective meter or test strips.
Blood or foreign objects put into
the test strip port.
What to do
Replace the battery.
Check that the battery is installed correctly with
the positive(+) sign facing upward.
Insert the test strip with the printed side up and
the electrode end of the strip into the test strip
port on the meter.
Contact your local distributor.
Contact your local distributor.
Test does not start after applying the blood sample.
Probable cause
Blood sample is too small.
Defective meter or test strips.
Sample applied after meter
times out(one minutes) and
turns off.
What to do
Repeat the test with a new test strip and a larger
blood sample.
Repeat the test with a new test strip. If same
problem happens, contact your local distributor.
Repeat the test using a new test strip.
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