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Gmate WHeeL System - Troubleshooting

Gmate WHeeL System
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34
Error Messages
Battery is low, still but you can do a few
tests. Replace the battery as soon as
possible.
Battery is too low to perform a test.
Replace the battery immediately.
Mem
mg/dL
pm
35
Troubleshooting
Probable cause What to do
Meter does not enter the test mode after inserting a test strip.
The battery is out. Replace the battery.
The battery is installed wrong
or there is no battery.
Check that the battery is installed correctly.
See 32 page.
Test strip inserted upside
down, wrong end in, or
incompletely.
Insert the test strip with the printed side up and the
electrode end into the test strip port.
Defective meter or test strips. Contact your local distributor.
Blood or foreign objects put
into test strip slot.
Contact your local distributor.
Probable cause What to do
Test does not start after applying the blood sample.
Blood sample is too small. Re-test with a new test strip and a larger blood
sample.
Sample applied when turn off
due to time out(3 minutes
after ready to test).
Re-test using a new test strip.
Defective meter or test strips. Re-test with a new test strip. If same problem
happens, contact your local distributor.

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